Job Title: User Support Associate
Position Type: Contract (4-month, extension possible)
Location: Nashville, TN
Salary Range / Rate (Currency): $ 16.5/hr (USD)
Job ID#: #134657
Description:
Are you ready to dive into the vibrant world of short-form mobile video and be a part of the revolution in creativity and joy? Look no further! The premier destination for innovative content creation, is seeking dynamic individuals to join their team.
Join the User & Product Operations team and play a pivotal role in ensuring that every interaction resonates with a mission. If you're passionate about fostering connection, driving innovation, and making a meaningful impact, we want YOU to be a part of our extraordinary adventure!
Don't miss out on this incredible opportunity to be at the forefront of the social media revolution. Apply now and let's create magic together!
Responsibilities:
- Respond efficiently and accurately to users who reach out to for support
- Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued.
- Learn and utilize support tools and software appropriately.
- Sort through user feedback from multiple channels
Qualifications:
- Experience providing exceptional customer service via email/written channels
- Strong written communication skills (written fluency in multiple languages is a plus)
- Proficiency with computers, CRM software, and strong typing skills
- First class time management and decision-making skills
Job Type: Contract
Pay: $16.50 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Every weekend
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
Work Location: Hybrid remote in Nashville, TN 37219