Job Description:
The Technical Implementation Manager will be responsible for collaborating with cross-functional teams to drive implementations forward and adhere to deliverable deadlines. This position serves as the key resource for clients during the implementation process...
Responsibilities & Duties
- Serve as the primary point of contact/driver for project completion with existing customers through implementation. Establish processes/procedures to manage customer portfolio activity.
- Become a product expert, with a strong understanding of configurations and data integration.
- Work cross functionally internally to solve implementation challenges.
- Demonstrate understanding of web-based applications, APIs, and data integration.
- Monitor new client implementations and existing client support; provide daily problem solving, coordination and leadership as required.
- Actively contribute to sprint tasks
- Work cross functionally internally to solve implementation challenges.
- Work with the Client's technical team to smoothen up the integration.
- POC to answer any Technical questions should they have throughout the implementation.
- Partner with technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients.
- Maintain ongoing reporting of partner/client status and activities.
- Management of multiple complex SAAS projects and implementations
- Ability to proactively troubleshoot and solve problems with limited supervision.
- Fosters collaboration and positive team environment.
Supervisory Responsibility
- This position does not have any supervisory responsibility or direct reports.
Qualifications & Skills
- Candidates must exhibit experience in a client-facing role, leading a multi-position team, and implementing successful project plans with a focus on client support.
- Familiarity with Smart Sheet, Jira, and Salesforce is advantageous, but not necessary.
- Knowledge of financial services or banking is a plus, but not required.
- Proven working experience in implementations.
- Candidates must demonstrate solid business background experience and experience in implementations, alongside excellent professional written and verbal communication skills while communicating with client managers, directors, and VPs.
- Strong interpersonal skills, core values, including a positive attitude, balance, creativity, determination, and teamwork are vital.
- Proven experience as a self-starter is an added advantage with the capability to identify the need for and develop processes and materials.
EEO Statement
Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
Reasonable Accommodation
Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.