This is not a remote position.
Configuring and troubleshooting technical problems associated with PC hardware, software, printers, and network connectivity. Additional responsibilities include receiving and working with end users and vendors to resolve technical issues. This position will provide technical support to users on campus and at offsite locations. In the event a Help Desk Representative identifies a customer requiring additional customer assistance, the technical support specialist will provide second level support.
Minimum Requirements
Minimum Qualifications:
- Ability to work independently to solve problems;
- Demonstrated customer service skills; including the demonstrated ability to handle challenging customers and high-level customer escalations on a professional basis;
- Excellent communication and organizational skills;
- Proficient knowledge of IP Networks, PC Hardware, Microsoft operating systems, and business applications;
- Associate’s Degree in computer science or its equivalent in education preferred; Previous hospital systems experience preferred.