DESCRIPTION
Operations Technology Solutions is seeking an experienced Account Manager to join our Field Vendor Support Office. In this role, you will be responsible for managing complex technology vendor relationships and strategic initiatives that are critical to Amazon's operations and customer experience. You will define account strategies and goals, providing recommendations to improve the decision-maker and customer experiences. You will work closely with cross-functional teams to drive improvements in vendor service delivery, cost optimization, and operational efficiency.
Key job responsibilities
A day in the life
We use regular meetings, business reviews, data analysis, support request tickets, and Amazon written docs to support our team's goals.
About the team
Our group is customer obsessed, keeping our shoppers and store employees top of mind in our decision-making. We work across our grocery and fulfillment organizations to get the right stakeholders connected to the right problems to propel our experiences forward.
We cultivate relationships with our technology vendors to improve service delivery, accountability, and ultimately, the experiences within our grocery stores across our brands.
Key job responsibilities
- Manage ambiguous and difficult account relationships, business problems, and account strategies
- Understand and help define vendor accounts' decisions and priorities with Amazon/Whole Foods Market; use this knowledge to drive relevant activities (e.g., planning, execution, analysis) that support achieving shared goals
- Provide tailored recommendations to improve customer experience and reduce costs
- Define and scale new opportunities for assigned accounts
- Present business reviews and strategic narratives to director-level leadership
- Make strategic trade-offs balancing short-term and long-term account needs
- Identify new opportunities for managed accounts and broader portfolio
- Proactively identify and mitigate risks and costs
- Assess and drive enhancements to Standard Operating Procedures (SOPs) and playbooks
- Streamline processes and hold partner teams accountable for improvements
- Create plans with clear, measurable success criteria aligned with internal and external stakeholders' goals, metrics, and initiatives
- Audit, monitor, and review business performance of accounts, updating project plans to ensure actions remain optimal for shared goals
- Educate accounts effectively on tools, processes, and available resources
- Accelerate progress by driving timely decisions, clearing blockers, and escalating appropriately
- Apply process improvements that enhance team metrics and operational excellence
- Influence multiple partner team goals and priorities
- Mentor and develop other team members
A day in the life
We use regular meetings, business reviews, data analysis, support request tickets, and Amazon written docs to support our team's goals.
About the team
Our group is customer obsessed, keeping our shoppers and store employees top of mind in our decision-making. We work across our grocery and fulfillment organizations to get the right stakeholders connected to the right problems to propel our experiences forward.
We cultivate relationships with our technology vendors to improve service delivery, accountability, and ultimately, the experiences within our grocery stores across our brands.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.