Position : Tier 2 Technical Support
Location : Austin TX (Onsite)
Pay Rate : $16 to $18/hour on W2
Responsibilities:
Tech support reps troubleshoot customer tech problems. They resolve issues related to computers, phones, tablets, modems, internet, networks, software, and the like. To that end, they perform tasks such as:
- Answering customer questions to learn about their situation
- Asking questions to get a better idea of what might be wrong
- Diagnosing and providing clear advice on what the user can do to solve their problem
- Logging information about the correspondence into the company’s system to keep a record of actions
- Maintaining composure and a positive attitude during difficult situations
- Knowing when it’s time to pass the customer to a supervisor, repair expert, or another appropriate team member for further assistance
Job Types: Full-time, Contract
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: On the road