"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
Klipboard is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse.
Working as an ERP Trade Systems Consultant within the NA Professional Services Department of Klipboard, you will enable customers to use ERPOne functionality to successfully run (trade) their day to day business. The Consultant’s role is an independent, customer-facing role, where you will be required to follow our corporate standards to deliver consultancy services to our customers. Taking work direction from the Project Manager, your calendar will be managed by our Project Management Office and NA Director of Professional Services
You will assist in the demonstration, business discovery, system configuration, training and implementation of the trading modules within Klipboard systems. Your main role activities may be undertaken remotely or onsite, in person, delivering consultancy services, focusing on trading side of ERP implementations. You will liaise with other departments and customers during the implementation and will also be involved with working with our in-house Development team to produce detailed, accurate system specifications or undertake system testing.
The role involves travel (your own vehicle is an essential part of the role) to customer sites across North America and may also include overseas travel to customers our other offices in UK, Ireland, Netherlands and South Africa.
Key Responsibilities:
- To take a lead from the business trading module implementation responsible for the configuration of the K8 system. To advise customers on the use of trading specific software modules for their particular business.
- To provide Trading and associated business module training. Providing Trading consultancy on business best practice.
- To resolve, or assist in the resolution, of customer system queries arising from the implementation.
- To liaise with the customers to define, or help define, specifications for modifications to the software related to the implementation of a system.
- Production and submission of consultancy documentation in line with company procedures and submitted in a timely manner.
Skills, Knowledge and Experience:
Essential
- Demonstrable consultancy, implementation, and training experience
- Proven trading experience working as an implementer for a software house or senior experience gained in the distribution sector such as a Builders Merchant, Plumbers Merchant, Electrical Wholesaler or other distribution or ERP businesses.
- Excellent consultancy and communication skills to deliver high quality end user training.
- Demonstrable configuration and implementation experience relating to ERP including GO LIVE’S and working knowledge of Supply Chain processes within the NA.
- End to End delivery experience.
- Proficient in Microsoft Office and producing high quality consultancy documents i.e. Visit Forms, Visit Notes and business cases including business discovery and producing system specifications.
- Excellent customer service and customer facing skills to work alongside customers on and off site.
Desirable
- Sound working knowledge of trading ERP business processes and procedures, including day to day transactions, month end and yearend activities.
- ERP software implementation experience
- E-Commerce implementation experience.
- Work experience in building trades, parts distribution, lumber, or other distributive businesses
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
Equal Opportunities
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.
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