Universal Banker I, II, III - Aurora Main

Old Second National Bank
$17 - $28 an hour
Aurora, Illinois
2 days ago

Who We Are

At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.

With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!

Position Overview

The Universal Banker positions, levels I, II and III (Universal Banker, Senior Universal Banker and Universal Relationship Banker) are responsible for providing front line customer service and sales including accurately opening and closing accounts, performing account maintenance, profiling customers for new sales and cross sell opportunities, and for performing basic Teller functions as needed.

Essential Job Function – all levels

  • Meets sales and service goals by actively engaging in Bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns. Follows up with customers by phone or email.
  • Accurately opens, closes, and maintains customer accounts according to established policies and procedures. Understands material covered in Personal Banker training manuals.
  • Utilizes strong knowledge of Old Second products and services to advise new and existing customers of Old Second's comprehensive portfolio of banking options. Begins to learn and apply knowledge to more complicated retail products including IRAs and loans.
  • Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings, including internal survey results.
  • Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures including balancing drawer.
  • Maintain working knowledge of all internal and legislated compliance and regulations including satisfactory completion of all annual training.
  • Responsible for Operational Accuracy and Compliance (ex. Records, TD Ops, BSA/Fraud/CTR's, BAI, Signature Cards, CIP, Beneficial Ownership).
  • Maintains flexibility in work schedule including opening/closing branch as needed. Demonstrates willingness to fill in at other OSB locations as needed.

Additional Responsibilities/Focus of Senior Universal Banker (Level 2):

  • Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities.
  • Leads branch by example through exceptional customer service.

Additional Responsibilities/Focus of Universal Relationship Banker (Level 3):

  • Manages a book of Retail Banking clients by maintaining regular contact, advising on Personal Banking matters, and serving as a liaison to other business lines for their client base.
  • Meets elevated sales and service goals through daily customer interactions and proactive sales opportunities.
  • Proactively connects with prospects and clients in the pursuit of new and cross sales opportunities. Utilizes each client communication to deepen customer relationships and loyalty to bank.
  • Refers other lines of business, such as, Wealth Management, Mortgage and Commercial.
  • Has deep understanding and applied knowledge of more complicated retail products including IRAs and loans; supports and trains colleagues on advanced products as appropriate.

Minimum Requirements:

Universal Banker (Level 1):

  • High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
  • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
  • Must work onsite to perform responsibilities of this position.

Senior Universal Banker (Level 2):

  • High school diploma (or equivalent) and two years of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
  • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
  • Must work onsite to perform responsibilities of this position.

Universal Relationship Banker (Level 3):

  • High school diploma (or equivalent) and three or more years of related experience which includes some banking and/or sales, client relationship management, consultancy experience, or cash handling, or equivalent combination of education and experience.
  • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
  • Must successfully complete Universal (Relationship) Banker Cross Training Development Plan curriculum (or equivalent experience).
  • Must work onsite to perform responsibilities of this position.

Competencies – All levels

  • Demonstration of excellent customer service and professional communication.
  • Dedication to product promotion, sales referrals, and cross selling products/services.
  • Math and computer proficiency. Technical aptitude toward learning and utilizing bank software applications.
  • Basic understanding of banking, check processing, credits and debits.
  • Focus and organization during periods of high volume or interruption.
  • Reliable: dedication & commitment to work; follow-through on all tasks
  • Knowledge and compliance with bank rules and regulations.

Preferred, but not required

  • Associate or Bachelor's degree preferred.

Note: Job levels and hiring decisions are based upon both the business needs at the Retail Bank location and the qualifications of the incumbent. In some cases, an incumbent may meet the requirements of a level 2 or 3 Universal Banker role but may be hired in at a lower level based upon branch business needs and staffing dynamics.

Compensation & Benefits

Universal Banker – Level 1

Base pay: $17.50 - $22.50/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance.

Senior Universal Banker – Level 2

Base pay: $20.10 - $26.00/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance.

Universal Relationship Banker – Level 3

Base pay: $22.00 - $28.00/hour. Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales performance.


Benefits: How We Support You - Old Second

Thanks for considering Old Second!

Apply
Other Job Recommendations:

Nurse Extern II Spinal Cord Injury Contingent Days

Tenet Healthcare
Detroit, Michigan
$31,837 - $42,419 a year
DMC Rehabilitation Institute of Michigan is one of the nation’s largest hospitals specializing in rehabilitation medicine and...
2 weeks ago

Nurse Extern II Med Surg Contingent Nights

Tenet Healthcare
Detroit, Michigan
$33,709 - $45,494 a year
DMC Harper University Hospital has distinguished itself in surgery and medicine and is known for its clinical expertise and...
1 week ago

Nurse Extern II Neonatal ICU Contingent Rotate

Tenet Healthcare
Detroit, Michigan
$33,519 - $43,505 a year
Children’s Hospital of Michigan is an international leader in pediatric and adolescent medicine Imaging technology designed...
1 week ago

Nurse Extern II Stepdown Contingent Nights

Tenet Healthcare
Detroit, Michigan
$32,292 - $42,992 a year
Sinai-Grace operates more than 21 outpatient care sites and ambulatory surgery centers throughout Wayne and Oakland Counties and...
1 week ago

Nurse Extern II Med Surg Contingent Days

Tenet Healthcare
Detroit, Michigan
$33,097 - $44,803 a year
The Nurse Extern II (NE II) is a member of the patient care services team with primary responsibilities for technical,...
1 week ago

Clerical II

Digital Foundation Corporation
Washington, District of Columbia
  • Provide word processing and data entry/retrieval
  • Type correspondence using MSWord and other word processing...
  • Type forms...
4 days ago

Fiscal Services Manager II

Santa Maria Joint Union High School District
Santa Maria, California
$90,374 - $114,716 a year
For more information, activate the button labeled “Explore your accessibility options”. Openings as of 8/1/2025 The most...
1 day ago

Relationship Banker - South Bucks Float

Penn Community Bank
Bristol Township, Pennsylvania
$37,007 - $47,420 a year
  • Deliver and cross-sell banking products in conjunction with...
  • Assist in the attainment of branch-specific goals in...
1 week ago

Relationship Banker

First Horizon Bank
Nashville, Tennessee
$41,841 - $53,953 a year
  • Assist with "on the job training” of new associates
  • As part of the employment process for this position, you...
2 weeks ago

ELA Teacher / Spanish II Teacher 2025-26 - Crossler

Salem Keizer Public School
Oregon
$50,011 - $98,436 a year
Conducts all instructional activities as designated by the school district in both English and a second language. Salary is...
1 week ago