Overview
We are seeking a dynamic and experienced Vice President of Operations to lead our operational strategies and initiatives. This executive role is pivotal in driving operational excellence, enhancing productivity, and ensuring the seamless execution of our business objectives. The ideal candidate will possess a strong background in operations management and a proven track record in senior leadership roles.
Duties
1. Manages policy deployment in quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, visual controls, and hotel performance measures.
2. Provides leadership for employee relations through effective communications, coaching, training, and development.
3. Provides leadership for problem resolution to facilitate faster improvements and improved working relationships.
4. Work with Human Resources to handle all progressive discipline with written documentation for employee performance.
5. Control department expenses in accordance to budget.
6. Approves Purchase Orders in accordance with budgetary controls.
7. Implementation of all required systems and programs.
8. Ensures compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery.
9. Responds timely to all guest issues or concerns and Guest Assistance issues.
10. Provides leadership through weekly management meetings.
11. Determines operations headcount needs and ensures compliance with company policies.
12. Oversight of training documentation for all departments per Hotel Standards.
13. Oversight of Front Desk and Night Audit.
14. P&L review and end-of-month reporting.
15. Manages compliance with state and federal regulations.
16. Maintains ultimate responsibility for hotel employees across all shifts.
17. As directed by the Owners, any additional duties as the above listed items are general and subject to change based on business needs.
Competencies
1. Problem Solving/Analysis.
2. Leadership.
3. Teamwork Orientation.
4. Project Management.
5. Communication Proficiency.
6. Performance Management.
7. Technical Capacity.
Supervisory Responsibility
This position manages all employees and is responsible for the employees' leadership within its department.
Work Environment
This job operates in a professional office environment. Therefore, this role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
the employee must meet the physical demands described here to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This position regularly requires long hours and frequent weekend work.
Qualifications
Required Education and Experience
1. Bachelor’s degree or equivalent experience.
2. Prior hotel General Manager Experience.
3. Previous experience with Choice Hotels.
Preferred Education and Experience
1. Master’s in business administration.
5+ years of experience related or in this role.
Job Benefits
· Health Insurance
· Dental Insurance
· Vision Insurance
· Paid Time Off (Vacation & Sick)
Contacts
Additional Information
All your information will be kept confidential according to EEO guidelines.
An Equal Opportunity Employer
Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodations to the application and/or interview process should notify a representative of the Human Resources Department at (509) 544-4908 or via email at brianna@eternalhotels.com.
Job Type: Full-time
Pay: $125,000.00 - $130,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person