GSS Lake Forest Home Care is a leading provider of home care services in the Lake Forest area. We pride ourselves on our commitment to providing compassionate and quality care to our clients. Our team is dedicated to helping individuals maintain their independence and quality of life in the comfort of their own homes.
We are seeking a highly motivated and customer service-oriented individual to join our team as a Virtual/Office Medical Customer Service Representative. This is a full-time position that offers the flexibility to work either remotely or in our office location. The primary responsibility of this role is to assist our clients and their families with all aspects of their home care needs.
Key Responsibilities:
- Serve as the first point of contact for all incoming calls and emails from clients, their families, and healthcare professionals.
- Provide excellent customer service by addressing inquiries, resolving complaints, and scheduling appointments for clients.
- Maintain accurate and up-to-date client records and handle confidential information with discretion and sensitivity.
- Collaborate with the care team to ensure proper coordination of care for clients.
- Build and maintain positive relationships with clients and their families to provide ongoing support and problem-solving.
Requirements:
- High school diploma or equivalent, college education preferred.
- Minimum of 1-2 years of experience in a customer service or administrative role, preferably in the healthcare industry.
- Strong communication skills and a friendly and professional demeanor.
- Proficient computer skills and experience with Microsoft Office and electronic medical records.
- Ability to work independently, as well as part of a team, in a fast-paced environment.
- Flexibility to work occasional evenings and weekends.
- Compassionate and empathetic towards the needs of clients and their families.
What We Offer:
- Competitive salary and benefits package.
- Comprehensive training and ongoing support from an experienced team.
- A positive and supportive work environment.
- Opportunities for career growth and advancement within the company.
If you are a team player with a passion for customer service and a desire to make a positive impact in the lives of others, we want to hear from you! Apply today to join our team as a Virtual/Office Medical Customer Service Representative at GSS Lake Forest Home Care.
Compensation Range: $84K - $92K