We are seeking an experienced manager to lead a team of 4-7 Service Engineers/Water Quality Engineers and a Pretreatment Technician responsible for providing excellent service to commercial and industrial customers.
Responsibilities:
- Focus on leading the team, managing operations, and ensuring accountability.
- Manage team members by holding them accountable for their responsibilities, providing consistent performance feedback, coaching, and goal setting. Ensure continuous improvement and growth opportunities for direct reports.
- Lead the designated service team through weekly meetings to communicate up and down the chain (Cascading Messages, Headlines), capture issues to Identify, Discuss, Solve (IDS) or escalate, build team morale and unity (Bests), and promote accountability (Scorecard, To-Do’s, Rocks).
- Perform quarterly conversations, annual compensation reviews, and annual performance reviews. Maintain up-to-date job/seat descriptions and address performance issues with coaching and corrective actions.
- Drive engagement initiatives in the service team with support from the HR department.
- Facilitate the delivery of technical and testing services to existing accounts by supporting the Water Quality Engineer, leveraging Product Managers, and providing firsthand technical and training services.
- Build and maintain relationships with key stakeholders, including clients, partners, and senior management.
- Provide the team with necessary tools and training to perform their jobs effectively. Share industry knowledge within HOH to support innovation initiatives.
- Seek out and deliver solutions to water treatment problems.
- Ensures compliance with industry standards, regulations, and internal policies.
Qualifications:
- Experience with engineering, chemistry, water treatment or related areas.
- Minimum 3-5 years of current/prior working experience in water treatment or related field is required.
- Relevant managerial experience is required
- College degree in a science related field is required
- CWT Certification is preferred
- Candidate must have strong communication and organizational skills, ability to work independently, be trustworthy and be self-motivated.
Job Type: Full-time
Pay: $110,000.00 - $150,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: On the road