General Function:
Under the supervision of the designated supervisor, and in harmony with the mission and purpose of the established policies and goals of the YMCA of the Virginia Peninsulas, the Wellness Coach will maintain equipment and surrounding areas, and engage and coach members. With an emphasis on ensuring the highest quality service to members and guests, the Wellness Coach will work with all staff to welcome, connect, support, and engage all members, guests, and staff.
Qualifications:
1.Minimum of 18 years of age.
2.Must have a minimum of 6 months experience in the wellness field.
- Grade III requirement: minimum of 6 months experience in the wellness field.
- Grade IV requirement: minimum of 2 years in the fitness filed or up to 2 years college level exercise science.
4.Certification in CPR/First Aid/AED/O2 required within 60 days of hire.
5.Complete and maintain required trainings to include: New Employee Orientation (NEO), Bloodborne Pathogens, Child Abuse Prevention (CAP), and Sexual Harassment.
6. Satisfactory completion of a criminal background check and Child Protective Services check.
Essential Functions:
1.Support the mission, vision and goals of the YMCA.
2.Promote a professional values-based culture by leading with the values of caring, honesty, respect, and responsibility.
3.Lead in a manner that advances our cause to strengthen the foundations of community through programs that focus on youth development, healthy living and social responsibility.
4.Supervision of the wellness area.
5.Engage YMCA members through coaching on wellness activities.
6.Provides member training, orientations, and evaluations as scheduled.
7.Provides and documents daily, weekly and monthly equipment checks.
8.Performs daily cleaning in the wellness area and follow documentation procedures.
9.Input maintenance requests in association maintenance software.
10.Attend staff meetings and trainings as scheduled.
11.Wear staff uniform and name tag, or professional attire when appropriate.
12.Act as a leader in emergency situations. Report any accidents or incidents according to Emergency Communication Action Plan.
13.Follow Association standards.
14.Carry out other related duties as deemed necessary by the Wellness Department and center operations to ensure an excellent member experience.
YMCA Competencies (Leader):
Engaging Community, Communication & Influence, Inclusion, Collaboration, Functional Expertise
Skills and Ability Requirements:
1.Ability to respond effectively to inquiries or complaints.
2.Ability to properly prepare, choreograph, teach all required classes.
3.Must be able to meet the physical aspects of the position, including walking, standing, bending, and reaching for extended periods.
4.Adequate ability to hear noises and distinguish distress signals.
5.Ability to communicate verbally, including projecting voice across distance in normal and loud situations.
Effect on End Results:
1.The membership growth and retention plan for the center is achieved.
2.A high degree of member satisfaction is achieved as measured by Net Promoters.
3.A positive image of the YMCA is portrayed to members, staff, volunteers and the community.
4.A pleasant and comfortable working environment is maintained for all staff.
5.Relationships are strengthened through intentional interactions.
6.The facility will be safe, clean and an enjoyable place as measured by Q Checks and Risk Management Audits.
7.Superior quality standards are met as evidenced by department’s Association Audit Score.
This job description is not intended to be all-inclusive. It is understood that the employee will also perform other reasonably related business duties if requested by the supervisor. Job descriptions are reviewed periodically and may be revised if deemed necessary. This job description is not a written or implied contract.
Excellent benefits, including 12% retirement upon meeting the requirements of the National YMCA Retirement Fund. Includes YMCA Adult Membership.