Are you looking for an opportunity to join a claims team within a fast-growing company that has consistently outpaced the industry in year-over-year growth? Liberty Mutual Insurance has an excellent opportunity available for Workers’ Compensation Claims Technicians!
At Liberty Mutual, you’ll thrive in a hybrid work setting that fosters in-person collaboration, innovation, and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and build strong relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.
As a Workers' Compensation Claims Technician, you will help people resolve problems by delivering excellent customer service to a wide range of individuals, including injured workers, employers, medical personnel, attorneys, and agents. This role offers variety in both the people you interact with and the cases you handle, including disputed and litigated claims. You’ll use your investigative and negotiation skills in a fast-paced environment while helping protect the assets of the company. In addition to a wide range of benefits, your insurance education and training will be covered as a direct Liberty Mutual employee.
Responsibilities:
- Conduct investigations, including but not limited to assessing policy coverage, contacting insureds, injured workers, doctors' offices, and other parties to determine compensability and establish reserves.
- Set up claims and update the loss to reflect actual circumstances.
- Determine the need for independent adjusters or independent medical examiners.
- Evaluate claim for potential fraud.
- Assess actual damages associated with claims and conduct negotiations to settle claims.
- Be involved with litigated claims as necessary.
This is a hybrid position with location-based exceptions. If you live within 50 miles of our offices in Lake Oswego, OR, or Chandler, AZ, you’ll be expected to work onsite twice per month. If you’re located in California, the role is fully remote. Please note that this policy may evolve based on business needs.
These positions may be filled as either Workers' Compensation Claims Technician or Senior Workers' Compensation Claims Technician. The salary range posted reflects the range for the varying pay scale across various locations.
- High school diploma plus 1-3 years' of related customer service experience or applicable insurance knowledge.
- Licensing required in some states.
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Effective analytical skills required to learn and apply basic policy/contract coverage and recognize questionable coverage/contract situations (which necessitate supervisory involvement) along with effective interpersonal skills to explain the facts and logic used to arrive at decisions in a way that the customer understands.
- Effective written skills to compose clear, succinct descriptions when posting files and drafting correspondence.
- Good telephone and typing skills required.
- Ability to learn when to make proper use of medical management resources, know when to use them and follow through with medical management information received.
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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