如果你有电话/邮件客服经验且英语OK，请直接添加我的微信：A13713624509
务必在发送好友申请时，附备注：姓名+客服+indeed
中文JD：
通过电话、电子邮件和在线聊天，为客户提供卓越的客户服务。
以专业和及时的方式，协助客户处理各类咨询、疑问和需求，确保他们的问题得到妥善解决。
同理并耐心地处理客户投诉，确保客户的满意度。
进行数据录入并维护准确的客户记录，确保客户信息的完整和准确性。
分析客户需求并提出适合的解决方案，帮助客户获得最佳体验。
通过外呼电话，跟进客户的咨询或提供最新动态，确保服务的延续性。
与其他团队成员紧密合作，协调解决客户问题，提升客户的整体满意度。
在保持高水平客户满意度的同时，努力实现或超越销售目标。
执行上级分配的其他任务，支持团队的整体运营。接电话、打电话、应对客诉、查询订单、记录DSP投诉
英文JD：
Provide exceptional customer service to clients via phone, email, and online chat.
Assist customers in handling various inquiries, questions, and needs in a professional and timely manner, ensuring their issues are properly resolved.
Handle customer complaints with empathy and patience to ensure customer satisfaction.
Perform data entry and maintain accurate customer records, ensuring the completeness and accuracy of customer information.
Analyze customer needs and propose suitable solutions to help customers get the best experience.
Follow up on customer inquiries or provide updates through outbound calls to ensure service continuity.
Collaborate closely with other team members to coordinate the resolution of customer issues and enhance overall customer satisfaction.
Strive to meet or exceed sales targets while maintaining a high level of customer satisfaction.
Perform other tasks assigned by superiors to support the overall operation of the team, including answering calls, making calls, handling customer complaints, checking orders, and recording DSP complaints.
Job Type: Full-time
Pay: $23.00 - $29.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Language:
- English (Required)
- Mandarin (Required)
Work Location: In person