Customer Support Specialist
Stillingsbeskrivelse
About Us
Location - Adelaide
Function - Customer
Department - Customer Support
Working Pattern - Hybrid; Full-time
Benefits – Benefits and Rewards
We're looking for a Customer Support Specialist to join our customer team and provide high-quality support across a range of technology products and services. This role is suited to someone who enjoys helping customers, solving problems and working collaboratively to deliver a positive customer experience.
Responsibilities
We're looking for a Customer Support Specialist to join our customer team and provide high-quality support across a range of technology products and services. This role is suited to someone who enjoys helping customers, solving problems and working collaboratively to deliver a positive customer experience.- Deliver timely and professional customer support across multiple channels
- Manage and progress customer cases in line with service standards and processes
- Investigate and resolve Tier 1 and Tier 2 product, platform and access issues
- Assist customers with product functionality, onboarding and general platform guidance
- Support document management, onboarding and compliance-related activities where required
- Maintain accurate customer records and case notes.Collaborate with internal teams to resolve customer issues effectively
- Identify opportunities to improve support processes and knowledge resources
Skills and Experience
- Experience in customer support, customer service, service desk or other customer-facing roles
- Strong written and verbal communication skills.A customer-focused approach and the ability to build positive relationships
- Effective problem-solving and troubleshooting skills
- Experience using business applications, ticketing systems or SaaS platforms
- Excellent organisation skills and attention to detail.The ability to manage multiple priorities and work collaboratively within a team
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at [email protected]. All matters will be treated with strict confidence.#INDANZ#LI-ADELAIDE
Ferdigheter nevnt
Ideagen is one of the world's fastest-growing software companies specializing in quality, audit, safety, and risk solutions. We serve the needs of organizations across a range of highly regulated industries including healthcare, aviation, life sciences, and manufacturing. Our software solutions enable organizations to achieve operational excellence and regulatory compliance while minimizing risks. With over 11,400 clients, Ideagen has established a strong reputation for providing innovative governance, risk, and compliance (GRC) software that supports organizations in managing their critical processes effectively. Our platform integrates deep regulatory expertise with advanced technology to help businesses collaborate, manage, and enhance their GRC processes seamlessly. Based in Ruddington, Nottingham, we have expanded our operations globally, with offices across the United States, India, and Australia, reflecting our commitment to supporting clients worldwide. Our vision remains focused on creating lasting value for our customers and maintaining our position as a trusted partner in maintaining compliance and accountability across various sectors.
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