Systems Support Officer – NDIS Client Management System

Salary: $80,000 – $90,000 per year

Key Responsibilities

• Provide day-to-day technical and functional support for the NDIS Client Management System.

• Administer user accounts, access permissions and system security settings.

• Troubleshoot system issues and provide timely support to staff.

• Configure and maintain participant profiles, service agreements, funding information and other client records.

• Support client scheduling, staff rostering and service delivery functions within the system.

• Support the maintenance of case notes, progress notes and service records.

• Assist with NDIS claiming, invoicing and billing functions within the Client Management System.

• Monitor system data and identify and resolve data inconsistencies or errors.

• Generate operational, participant, rostering, service delivery and management reports.

• Assist management with data extraction and analysis for operational and compliance purposes.

• Support integration between the Client Management System, accounting/payroll software and other business applications.

• Liaise with software vendors and external IT providers to investigate and resolve technical issues.

• Assist with software upgrades, system configuration, testing and implementation of new functionality.

• Develop and maintain system procedures, user guides and technical documentation.

• Provide systems training and ongoing support to new and existing employees.

• Identify opportunities to improve workflows, automate administrative processes and increase system efficiency.

• Support Microsoft 365 and other cloud-based applications used by the organisation.

• Assist with system access controls, data security and backup processes.

• Maintain the confidentiality, security and integrity of participant and organisational information.

• Provide other IT and systems support as required.