General Support Agent - Nightshift (all genders)

We are looking for a full-time, permanent General Support Agent (all genders) to start as soon as possible in our nightshift in the Czech Republic. We live remote-first, but you have the freedom to choose whether you want to work hybrid or completely on-site due to your proximity to one of our locations.

As our General Support Agent, you will take on responsible tasks to ensure smooth operations for our customers, during the nightshift.

You are the first point of contact for all enquiries from our international customers and take care of first level IT support. This also includes processing the ticket system.

Communication is mainly in English. But if you are multilingual, we have the opportunity to make full use of your language skills by assigning you to look after our German or Spanish-speaking customers. You are also the person who wears the hat when it comes to administrative, commercial, technical, organizational and contractual problems and questions.

Furthermore, you check the latest processes and procedures for Contabo and manage customer data and support our customers with questions about payment processes and invoicing. Team cohesion is also important, as you will interface and coordinate with other teams, such as our billing and 3rd level support teams.

We will also support you with a good induction and you will receive additional payment of shift allowances for occasional work at weekends and on public holidays. So, join a team now where everyone counts.

Your personality, paired with:

• a completed commercial or technically oriented vocational training or a comparable qualification
• (initial) professional experience in a contract center environment and in the IT sector
• solid knowledge of ticket systems and good IT skills
• Fun to work late at night
• a preference for IT and cloud-based products
• a service-oriented, independent and responsible approach to technical customer support
• strong communication skills in dealing with other people
• Very good English

At Contabo, we are constantly evolving. Our growth creates space for new ideas, ownership, and real impact for people who want to make a difference.

What defines us is trust, direct communication, and an open feedback culture. We believe the best solutions are built together and that everyone has the opportunity to contribute, grow, and leave their own footprint.

Additionally, we offer:

• Work the way that fits your life – Remote or hybrid with flexible hours for a healthy work-life balance and the same technical equipment at home as in the office
• Experience real freedom – Workation across the EU and in our summer office in Mallorca
• Stay active and healthy – Access to the MultiSport Card and a wide range of fitness and wellness facilities
• Enjoy exclusive perks – Attractive discounts on many products and services through our corporate benefits program
• Recharge your energy – 30 days of vacation plus additional days off on Christmas Eve and New Year’s Eve
• Take care of what matters – Meal vouchers to support your daily routine
• Feel supported when it counts – Additional sick pay to give you peace of mind
• Give back – An extra day off to get involved in social activities through our Volunteer Day
• Make an impact – Take ownership and bring your ideas to life with real creative freedom
• Keep growing – Individual professional and personal development opportunities in an innovative tech environment
• Feel comfortable where you work – Modern, conveniently located offices across our European locations
• Be part of a diverse team – Work in an international environment shaped by diversity
• Create lasting memories – Company events and team activities you won’t forget

If you have any questions, you can reach out to Max by email at [email protected].