IT-Support 1st & 2nd Level (m/w/d) (First-Level-Supporter/in)

IT-Support 1st & 2nd Level (m/w/d) For our amazing and international

Chat-Team, we are looking for a new team member with affinity for IT.

Your tasks Providing Chat-support Answering incoming calls to our

Emergency line support Providing real-time assistance and reducing

waiting times Troubleshooting of software issues and installing

software such as updates and new software acquired by the company

Creating tickets for hardware requests Fixing basic errors on

accounts, unlock accounts, and performing password resets Routing

tickets to other support teams Making a detailed record and follow-up

of the cases; also working along with other teams to provide solutions

to issues in a timely manner Your skills You are passionate about Tech

initial experience in support or customer service You think in a

structured and innovative way, enjoy working in a team and have

excellent communication and teamwork skills Reliability and an

independent way of working characterize you You have a service

mentality Fluent English, German is welcome Our offer Hybrid working

30 vacation days Holiday pay Public transportation ticket Teamevents

Trainings Laptop and cell-phone Food & beverage Jobbike by JobRad much

more We make better possible! akut... HR Consulting simplifies your

search for new career prospects and promotion opportunities. We are

your specialist in the placement of specialists and managers in the

office, finance, IT & engineering sectors. For this position you will

be working for us internally.