Customer Care Specialist - Industrial
직무 내용
Employment Status:
RegularTime Type:
Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Summary
For our further expansion of our Sales Team we are looking for a
Customer Care Specialist - Industrial
These are your tasks:
- Support of the sales process and customer service for national as well as international existing customers in the testing, inspection and certification (TIC) area
- Independent processing of customer inquiries incl. preparation of proposals and tracking of open quotations until receipt of order
- Recording and maintaining accurate and complete customer master data in the CRM system
- Assist in achieving company goals and increasing revenues
- Proactively market CSA's portfolio of services to existing customers in collaboration with the marketing team
- Occasional client/trade show visits and involvement in client events
We expect:
- Completed commercial or technical vocational training, technical business management or completed studies in the field of marketing/sales or comparable
- 2-5 years of relevant work experience
- Knowledge of Salesforce and Workday is an advantage
- Knowledge of the testing and certification industry is an advantage
- Very good customer service skills, high service orientation and communication skills
- Detail orientation and ability to handle multiple tasks/projects simultaneously
- Independent and result-oriented way of working
What we offer
- An interesting and varied job in the sales area to support the continuous growth of CSA Group
- Function as internal sales and customer contact for all commercial-related topics
- Fitness & Health Program for a relaxed balance to the daily work routine
- Company pension plan
- Permanent contract
- Generous company benefit package
- Flexible working within core working hours
- Wellness Reimbursement
- Access to Health & Wellbeing Resources
PLEASE NOTE :
- For this position you must have the right to work in the UK as we are unable to offer Skilled Worker Visa sponsorship for this role.
CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at [email protected] if you require accommodation in the interview process.
언급된 역량
At the heart of CSA Group is a culture deeply rooted in safety, sustainability, and social good. For over a century, the organization has been dedicated to creating a better, safer, and more sustainable world. This mission is not just a corporate statement; it's the driving force behind the work of its dedicated employees and over 11,000 volunteer members. The organizational culture fosters an environment of mutual respect, integrity, and teamwork, which has been instrumental in building a world-class institution that attracts and retains top talent. It's a place where diverse backgrounds, cultures, and perspectives are not only welcomed but are considered essential for upholding the highest standards of trust and transparency. This inclusive environment empowers employees to be their authentic selves, share their unique ideas, and contribute to a collective mission that transcends mere business objectives. The commitment to its people is a cornerstone of the CSA Group's identity. The organization prides itself on creating a safe and healthy workplace for all its employees across its global locations. This focus on well-being extends beyond physical safety to encompass mental health, with comprehensive support systems and initiatives. Continuous learning and development are also ingrained in the company's DNA. Employees are offered numerous opportunities to grow both personally and professionally, with access to a wide array of career choices, defined career paths, in-house training, mentoring, and leadership programs. This dedication to employee growth and well-being is a testament to the belief that great people are the foundation of a great company. By investing in its team, CSA Group ensures it can continue to tackle emerging challenges and hold the future to a higher standard for generations to come.
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