IT Support Engineer - South West England

IT Support Engineer (12 months- FTC)

Odevo UK | Competitive Salary + Benefits | Hybrid

Location: Hybrid (with occasional travel to Odevo UK offices when needed)

Reports to: IT Service Delivery Manager

About us

Odevo UK is transforming residential property management by combining great people with digital technology to simplify everyday living.

The role:

We’re looking for a customer-focused IT Support Engineer to provide 1st & 2nd line telephone support, alongside hands-on assistance at our offices and client buildings. You will support colleagues, concierge and front-of-house teams, keeping their technology working reliably.

Your responsibilities will include:

• Resolving hardware, software and connectivity issues remotely and on site.
• Managing support requests through telephone, email, Teams and Freshservice, meeting service levels and escalating where needed.
• Administering Microsoft 365 and Active Directory accounts and permissions.
• Configuring and deploying laptops, desktops, mobile devices and peripherals.
• Supporting IT audits, site onboarding and knowledge-sharing documentation.
• About you

You’ll bring:

• Experience in 1st line service desk or on-site IT support.
• Strong Windows, Microsoft 365 and Active Directory skills.
• A working understanding of networking, including Wi-Fi, DNS, DHCP and VPN.
• Excellent communication, customer service and organisational skills.
• A proactive approach to security and a willingness to learn ITIL practices.
• A full UK driving licence and access to a car are required, along with flexibility for occasional travel.
• Relevant CompTIA, Microsoft or ITIL certifications are desirable, but not essential.
• Interested:

Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.