Assistant Manager / Sr. Executive – Customer Care
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JOB DESCRIPTION
Position
Summary
The incumbent shall be responsible for providing high level of technical support to customers at their assigned location
Key Roles &
Responsibilities
§ Attend breakdown calls of electrical and mechanical nature
§ Generating target revenue for services and spares
§ Collect feedback from customer and share it with the concerned department
§ Prepare reports by collecting, analyzing, and summarizing information
§ Effectively handles customer inquiries and complaints
§ Coaching and developing distributor service team
Candidate Profile:
Qualification & Certification (if applicable
§ Diploma or Engineering Graduate (Electrical / Mechanical)
§ Good academic records, 60 % & above across all academics
Experience
§ Minimum 5 years of relevant experience in service
Computer Skills
§ Proficient in MS Office
Communication & Language Proficiency
§ Strong written and verbal communication skills
§ Simple, clear and customer-centric communication
§ Excellent business communication and presentation skills
Organization Name Signode India Limited
Position Title Assistant Manager /Senior Executive
Reports to Sr. Manager - Customer Care
Department Reliability Services
Job Location/Country Jaipur - India
Core Competencies/Skill/Any other attribute relevant to the role
§ Practical knowledge of mechanical, electrical and knowledge of PLC programming
§ Passionate about service
§ Good problem-solving skills
§ Self-motivated and goal-oriented, desire to deliver results
§ Fast learner and quick thinker
Why Signode?
We are an employee centric organization and believe in empowering our employees. Through our policies, procedures and employee engagement interventions, we focus on building a motivated, engaged and talented workforce that will strive towards Signode’s growth. We are an equal employment opportunity employer and believe that embracing Diversity and Inclusion will help pave the way for a sustainable future by attracting and retaining the most talented people.
As you join Signode, you will discover how it feels working with passionate teams who excel at their work, a team that encourages and rewards individuals for their ability to think out of the box and a team that provides exposure to help individuals discover their hidden potential and add value to the organization.
Oskused mainitud
Signode is a leading transit-packaging provider with a proud tradition of offering a range of innovative and effective products and solutions to our customers globally. With over $2.5B in revenue, 80+ manufacturing facilities across 6 continents and over 7,000 employees worldwide, Signode stands out as a premier manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products during transit. Our extensive product portfolio comprises hundreds of trusted brands that deliver complete transit packaging solutions. We specialize in producing strap, stretch, and protective packaging, alongside a variety of tools and equipment to apply these materials. These products facilitate the packing, bundling, unitization, protection, and securing of goods throughout their warehousing and transportation journey. As pioneers in the industrial packaging sector, we take great pride in our heritage of customer-focused innovations in materials, processes, and automation technology that have consistently revolutionized the industry; as we continue to innovate and become the world’s premier end-of-line packaging company.
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