ECM Support Engineer

Position: ECM Support Engineer

Location: Chennai - Remote

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

Job Description:

Required Qualifications & Technical

Skills

Primary Expertise: Hands-on

experience supporting and administering IBM Content Manager and IBM Case

Manager, KwikWork.

Middleware/Platform:

Proficiency with IBM WebSphere Application Server (WAS) configuration and

troubleshooting.

Database Knowledge: Solid

understanding of relational databases (IBM DB2, Oracle, or MS SQL Server)

in the context of ECM schema and query execution.

OS & Environment:

Experience working in Windows Server and Linux/Unix environments.

Tools & Utilities:

Familiarity with IBM FileNet P8 tools (Content Platform Engine, Workplace

XT, or Navigator) is a strong plus.

Problem Solving: Strong

analytical skills to diagnose complex document management and workflow

issues.

Preferred Qualifications

Experience with IBM Business

Automation Workflow (BAW) or Content Navigator (ICN).

Prior experience handling

enterprise-level migrations or platform upgrades.

Strong L2/L3 application and

production support experience