SAP CRM Developer & Operations Engineer

Job Summary

We are looking for SAP CRM Developer & Operations Engineer(5-8 years exp) who combines strong hands-on development expertise with a sharp production operations mindset. In this role you will:

• Design, develop, modify, debug, and evaluate complex SAP CRM solutions across functional areas
• Own end-to-end delivery of development initiatives — from requirements and technical design through coding, testing, and deployment
• Analyze existing programs; formulate logic for new systems; prepare flowcharts, technical specs, and obtain documentation approvals
• Develop conversion strategies, system implementation plans, and cutover runbooks
• Concurrently support and operate business-critical SAP CRM production systems — managing incidents, maintaining SLAs, and driving high customer satisfaction
• Recommend and drive improvements in development standards, operational practices, and system architecture
• Train users in system conversion, implementation, and adoption of new capabilities
• Actively contribute to AI/ML enablement within SAP CRM — including LLM integrations, MCP server development, AIOps
• Operate with a high degree of autonomy on complex, unstructured problems — serving as a proactive subject matter expert bridging development and operations

Job Requirements

• SAP CRM Development:
• 5+ years of hands-on ABAP and ABAP on HANA development experience
• Deep functional knowledge of SAP CRM — Case Management, RMA/Service Orders
• Strong ABAP on HANA

skills

CDS Views, AMDP, code push-down approach; HANA data modeling (Calculation Views, HANA procedures) is a plus

• Experience in SAP PI/PO
• SAP Gateway / OData service development experience

Integration & Middleware:

• Proven experience integrating SAP CRM with enterprise platforms including Identity Management, BI & Analytics and third-party systems
• Hands-on experience with RFC/BAPI, IDoc, SOAP/REST Web Services
• Experience with SAP PO (Process Orchestrator) for interface development, monitoring, and error reprocessing is a plus

Production Operations & Ticket Management:

• Proven experience supporting business-critical production SAP CRM systems with focus on SLA adherence and customer satisfaction
• Ability to own and resolve tickets across all priority levels (P1–P4) — break-fix, data issues, integration failures, and performance problems
• Experience conducting Root Cause Analysis (RCA) and delivering permanent fixes
• Proactively monitors system health — batch jobs, interface queues, workflows, and HANA performance
• Contributes to change management — raising, reviewing, and executing production changes following CAB approvals

AI / ML Integration:

• Hands-on experience integrating LLM APIs
• Experience building MCP (Model Context Protocol) servers exposing SAP CRM entities — Cases, RMAs, Customer data — as AI-consumable tools and resources
• Experience with AIOps techniques — intelligent ticket triage, incident pattern recognition, and LLM-assisted root cause analysis
• Applies Responsible AI practices: PII masking, hallucination guardrails, and AI interaction audit logging

Soft Skills & Ways of Working:

• Works collaboratively across programmer/analysts, functional consultants, architects, and cross-functional peers
• Tackles unstructured, complex problems independently — applies new perspectives and creative approaches
• Demonstrates sound judgment: identifies issues in advance and proposes scalable, permanent solutions
• Proactive subject matter expert

Education

Bachelor's/Masters degree with 5–8 years of relevant SAP CRM experience

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.