Accounting Services Associate III

Position

Overview

The Collections Department is responsible for working with clients who have become

delinquent. The role involves contacting customers, identifying the reasons as to why they

have fallen delinquent and coordinating a repayment plan that will either return them to a

non-delinquent status or prevent them from defaulting. In the event of a default,

Collections is also responsible for communicating with 3rd party collections agencies and

attorneys as we manage our portfolio of advanced delinquent accounts.

Key

Responsibilities

 Call, Email, and Text delinquent customer accounts

 Respond to customer questions regarding account status, invoicing, and payment

information.

 Proactively contact customers and resolve issues on payment defaults.

 Document all calls and follow-ups

 Obtain promise to pay from customers for up-to-date payment

 Skip trace when required

 Early payment default research and resolution

 Reconciliations of cash application with customer

 Process customers request for Buy-Outs.

 Properly work a minimum of ϐifty (50+) accounts per day (50-100+ Phone calls) per

current company policy standards.

 Negotiate and Process payment plans using department policy and available tools

 Review accounts with management for possible hardships, account adjustments

Typing Speed Requirement

20 WPM