Job Description
Welcome to Lebo’s! We are a retailer focused on the highest standards of customer service, family, and community. We are looking for friendly people who provide exceptional customer service. A Lebo’s 3rd key manager shows passion for outstanding customer service to each and every customer, cares about Lebo’s product, adapts to change and new information efficiently continues to educate themselves on ways to improve their product, sales, and customer service skills.
Essential Functions/Responsibilities:
As a 3rd key manager, you will join the Lebo’s family, report directly to the Store Manager and be responsible for Providing Excellent Customer Service: Proactively greeting and engaging customers warmly and with a smile. Supporting the store to exceed its customer service goals, using Lebo’s Customer Service Standards. Handling each customer in a professional and friendly matter. Thanking each customer following a purchase.
Demonstrating Initiative:
Offering customer assistance proactively and without prompt. Using suggestive selling techniques with all customers. Having a firm knowledge of product assortment.
Continuing Education: Using the tools Lebo’s provides to further your product knowledge and sales ability. Using computer-based point-of-sale technology to look up merchandise and complete in-store orders for customers. Using the Lebo’s website to direct customers to shop our products at their convenience.
Result Driven:
Meeting and exceeding personal sales per hour goals. Increasing units sold per transaction by using suggestive selling techniques. Identifying and reducing store shrinkage. Working professionally and courteously with customers, managers, and coworkers to complete directed tasks. Maintaining Lebo’s professional dress code standards. Maintaining store appearance by utilizing Lebo’s Merchandising Standards Guidelines. Ensures new stock is unpacked and displayed in a timely manner, without obstructing a customers’ access to the area. Ensuring timely set-up of signage and displays for promotional events. Follows all written procedures and policies for markdowns, transfers, department resets, and inventory management. Complying with all store policies, including (but not limited to) attendance and tardiness. Accepting additional tasks and responsibilities as requested by the management team.
Position Requirements:
Must be able to work a flexible schedule involving weekends and evenings. Excellent communication skills. Ability to use a computer, standard telephone, and other related business equipment.
Physical Requirements:
Hand manipulation to add and remove sensor tags, hang apparel, measure feet, and put shoes onto customers’ feet. Ability to use a computer keyboard. Ability to push or pull 25-100 pounds, utilizing hand trucks and moving carts. Reaching above and below shoulder level and lifting 25-50 pound boxes. Ability to use step-stools to retrieve product or rework displays
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
