911 Dispatch: Assistant Director
Salary $66,411 annually
Salary $66,411 annually
Job Type: Full time
Benefits: Vigo County offers to full-time employees competitive benefit plans. These include Medical, Dental, Vision, Retirement, paid holidays, Flexible Spending Account Plans, 457 Plans, Life Insurance , and others.
Description: Incumbent serves as E-911Assistant Director for Vigo County E-911 Central Dispatch, responsible for assisting with directing E-911 Center operations and supervising department personnel.
Examples of Duties
- Assists E-911 Director in day to day operations of the department, including providing input for long and short range planning, policy and program development and implementation, and management of personnel.
- Supervises assigned staff, including providing orientation and training, planning, delegating, and controlling work assignments, establishing specific work goals, maintaining discipline and recommending corrective action as warranted, and keeping supervisor and assigned staff informed of organizational developments. Participates in job applicants interviews and makes recommendations to the Director. Evaluates employees for performance standards.
- Oversees department operations, including E-911, Emergency Medical Dispatch, Emergency Fire Dispatch, Emergency Police Dispatch, and Computer aided Dispatch, such as periodically analyzing workload, reviewing position documentation, interviewing candidates and making hiring decisions, evaluating job performances and determining significant changes in responsibilities, reviewing salaries and recommending promotions, transfers, or demotions, and communicating and administering personnel programs and procedures.
- Directs in-service training of department staff, assessing training needs and scheduling classes and schools, developing and revising training manuals, administering validated tests, maintaining training records and ensuring current certifications of all staff. Responsible for developing and implementing training programs and policies for the entire department.
- Develops and implements quality assurance programs stipulating proper protocol in responding to medical, police, and fire calls.
- Assist in developing and revising department Standard Operating Policies (SOP’s) and procedures as needed.
- Assists the Director in the investigation of complaints regarding department operation and personnel, and periodically speaks to community groups regarding department operations as requested.
- Works closely with CAD mapping and maintains, verifies, and updates Master Street Address Guide (MSAG), including adding new streets and addresses per Area Planning.
- Assists in the management for CAD system, including performing minor repairs on computer network and hardware, directing back up procedures of data files and voice logging system and coordinating installation of upgrades and troubleshooting system problems.
- Provides input for and assists in preparation of department budget.
- Maintains morale, discipline and resolves personnel problems as necessary.
- Assists Indiana Data and Communications System (IDACS) Coordinator on any related issues.
- Assists in the management for Emergency Notification System, including minor updates with network.
- Maintains and compiles data, prepares and submits various reports as required, such as operations, financial, personnel, and annual department budget.
- Assists in providing Statewide 911 Board with budgetary and operational data that impacts funding from State to County levels.
- Attends meetings, state/national meets, and prescribed training programs for certifications in specialized areas.
- Serves on 24-hour call for emergencies as well as assists in filling in vacated shifts. Available to work different shifts and availability to be on call.
- Performs all duties of a Telecommunicator. Performs related duties as assigned.
Typical Qualifications
- High school diploma or GED, with minimum of four (4) years experience in emergency and/or public safety. Associates degree or equivalent training and experience in Public Administration preferred.
- Possession of or ability to obtain and maintain possession of all required certifications, including, but not limited to, First Responder/CPR, IDACS/NCIC, Emergency Medical Dispatch, Emergency Fire Dispatch, and Emergency Police Dispatch certifications.
- Ability to meet all employer and Department hiring requirements, including passage of a drug test.
- Thorough knowledge of standard practices, procedures, rules and regulations of the Department and ability to establish and implement Department policies, directives, and general orders and take authoritative action as situations demand.
- Thorough knowledge of and ability to interpret and apply laws, rules, and regulations, including FCC and IDACS/NCIC regulations.
- Complete knowledge of community geography and ability to read maps, use emergency code terminology, and quickly, clearly and calmly respond during stressful situations.
- Practical knowledge of area law enforcement, EMS, and fire demands, and ability to physically perform essential functions of the position.
- Working knowledge of County and Department budget processes and ability to prepare and administer Department budget and maintain complete and accurate financial records.
- Working knowledge of standard English grammar, spelling and punctuation, and ability to prepare detailed written reports and correspondence.
- Working knowledge of current training programs and ability to develop and direct training of Department personnel.
- Knowledge of basic filing systems and ability to create and maintain accurate and complete department files/records.
- Ability to type with speed and accuracy and properly operate a variety of standard office equipment, including computer, transcriber/Dictaphone, radio, calculator, radio recorder, and telephone recorder.
- Ability to supervise assigned staff, including providing orientation and training, planning, delegating, and controlling work assignments, establishing specific work goals, maintaining discipline and recommending corrective action as warranted, and keeping supervisor and assigned staff informed of organizational developments.
- Ability to effectively communicate orally and in writing with co-workers, other County departments, Police, Fire, emergency services, public safety agencies, news media, and members of the public, including being sensitive to professional ethics, gender, cultural diversities, and disabilities.
- Ability to provide public access to or maintain confidentiality of department information and records according to state requirements.
- Ability to comply with all employer and department policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.
- Ability to competently serve the public with diplomacy and respect, including occasional encounters with irate/difficult persons.
- Ability to understand, memorize, retain, and carry out verbal and written instructions and present findings in oral or written form.
- Ability to speak clearly and distinctly, hear and be heard and understood when communicating in person, by radio, or by telephone.
- Ability to compare or observe similarities and differences in data, compile, collate, or classify data, analyze and evaluate data, and make determinations based on data analyses.
- Ability to work alone with minimum supervision and with others in a team environment.
- Ability to work on several tasks at the same time and work rapidly for long periods, often under time pressure.
- Ability to apply knowledge of people and/or locations, and plan and layout assigned work projects.
- Ability to read and interpret detailed prints, sketches, layouts, specifications, and maps. Ability to count, perform simple arithmetic calculations.
- Ability to regularly work extended and/or irregular hours, and occasionally work weekends and/or evening hours and travel out of town, sometimes overnight.
- Ability to serve on 24-hour call for emergencies.
- Possession of a valid driver’s license and a demonstrated safe driving record.
Supplemental Information
Incumbent’s responsibilities are broad in spectrum. Incumbent performs duties according to a flexible, customary routine with priorities being established by severity or nature of problem or by the needs of the public or other agencies. Incumbent is solely responsible for work with errors being detected or prevented through procedural safeguards such as double-checking. Undetected errors may result in loss of time for correction, inconvenience to other agencies, or departments, as well as endangering the health, safely and lives of the public and/or emergency workers.
Incumbent performs duties in a communications center, involving sitting/walking at will, sitting/standing/walking for long periods, lifting/carrying objects weighing 25-50 pounds, keyboarding, speaking clearly, and hearing sounds/communication. Incumbent is frequently exposed to stressful situations associated with emergency requests for assistance and typically performs duties in a restricted seated position with little or no opportunity for breaks during shift.
Incumbent regularly works extended and/or irregular hours, and occasionally works weekends and/or evening hours, and travels out of town, sometimes overnight. Incumbent serves on 24- hour call for emergencies.
Vigo County is an equal Opportunity Employer.
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