Administrative Support Assistant

US Department of Agriculture - Riggins, ID
$37,843 - $54,670 a year
    Duties Summary

    The primary purpose of this position is to provide customer service representative services such as greeting visitors, answering telephones, responding to routine inquiries from a variety of customers and providing overall support to the administrative staff on the unit.

    Information on specific locations where jobs are being filled and the dates when applications are due for these locations may be found on the Forest Service website


    Responsibilities
    • The responsibilities below are listed at the full performance level.
    • Greet visitors, answer questions, help them location items, and provide advice or recommendations.
    • Identify and determine what information to provide visitors.
    • Sell products or services to customers.
    • Read and keep apprised of information and procedures to be aware of changes and new requirements.
    • Collect money, balance the cash drawer, and generate reports for credit card and debit sales.
    • Maintain daily record of sales transactions for office.
    • Use word processing software and printing equipment to create, edit, and retrieve, a variety of standardized documents..
    • Prepare correspondence relaying current factual and reliable information.
    • Perform timekeeping for employees, or departments.
    • Identify and formulate standards operating procedures for work processes.
    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    7

  • Job family (Series)

    0303 Miscellaneous Clerk And Assistant

  • Requirements

    Requirements Conditions of Employment
    • You must be a US Citizen or US National.
    • Males born after 12/31/1959 must be Selective Service registered or exempt.
    • Subject to satisfactory adjudication of background investigation and/or fingerprint check.
    • Successful completion of one year probationary period, unless previously served.
    • Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
    • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.
    • This is a bargaining unit position represented by the National Federation of Federal Employees, IAMAW.
    Qualifications In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the date the certificate of eligible candidates is issued. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.
    Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.

    Specialized Experience Requirement:

    For the GS-6 level: Applicants must have one year of specialized experience equivalent to at least the GS-5 grade level. Examples of specialized experience include: Provided support and assistance processing a wide variety of requisitions; reconciled purchases and maintained files in accordance with regulations and agency directives; processed incoming and outgoing mail; established and maintained files, accountable property inventories and other records (hardcopy and/or electronic format); OR used automated software to produces reports, correspondence and other written documents in draft form;
    -OR-
    One full year (18 semester hours) of successfully completed graduate level education in a communications or business administration field of study that directly relates to this position;
    -OR-
    Combinations of graduate level education that is directly related to the position and specialized experience. The education must have been obtained in an accredited college or university.

    For the GS-7 level: Applicants must have one year of specialized experience equivalent to at least the GS-6 grade level. Examples of specialized experience include: Provided administrative oversight for business processes for the unit or program, such as financial, procurement, personnel, etc.; Carryied out new systems or administrative processes to meet unit needs; Established and maintained electronic records and filing system to control location, arrangement and use of active records and files; Used automated databases and software to gather information from a variety of sources to produce reports and record information; OR Prepared correspondence, forms, reports and other documents with a wide variety of technical terminology from rough drafts, notes or oral instructions;
    -OR-
    One full year (18 semester hours) of successfully completed graduate level education in a communications or business administration field of study that directly relates to this position;
    -OR-
    Combinations of graduate level education that is directly related to the position and specialized experience. The education must have been obtained in an accredited college or university.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    TIME IN GRADE REQUIREMENT: If you are a current federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must meet time-in-grade (TIG) requirements of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. This requirement must be met by the closing date of this announcement. Education

    See above information for educational requirements in lieu of specialized experience.

    Additional information

    THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. This type of announcement provides the Forest Service with a readily available source of applicants when vacancies occur. Eligibility and qualifications will be verified when there is a vacancy for the location and grade for which you applied. Information on specific locations where jobs are being filled and the dates when applications are due for these locations may be found on the Forest Service website.

    Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL) or Interagency Career Transition Assistance Plan (ICTAP): To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed above. When assessed through a score-based category rating method, CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100.

    Land Management Workforce Flexibility Act (LMWFA) provides current or former temporary or term employees of federal land management agencies opportunity to compete for permanent competitive service positions. Individuals must have more than 24 months of service without a break between appointments of two or more years. Service must be in the competitive service and have been at a successful level of performance or better. Part-time and intermittent service will be credited only for time actually worked. Non-pay status (such as LWOP) is credited for up to six months in a calendar year; anything beyond six months is not credited. Applicants are responsible for providing sufficient information/documentation to determine if the 24 month criteria is met.

    Farm Service Agency (FSA) County Employees: Permanent County employees without prior Federal tenure who are selected for a Civil Service position under Public Law 105-277 will be given a career-conditional appointment and must serve a 1-year probationary period.

    Veterans who are preference eligible or who have been separated from the armed forces under honorable conditions after three years or more of continuous active service are eligible for consideration under the Veteran's Employment Opportunity Act (VEOA)

    Information on special hiring authorities such as the Veteran's Recruitment Act (VRA), 30 percent disabled veterans, certain military spouses, and individuals with disabilities may be found on the USAJOBS website.

    If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is not guaranteed.

    Selectee will be responsible for tax obligations related to payments for moving expenses - 2017 Tax Cuts and Job Act, Public Law 115-97. Questions should be directed to the Travel Help Desk, 877-372-7248, Option 1, or email

    [email protected]


    Recruitment or Relocation Incentive may be authorized. Final determination will be made at the time of job offer.

    We may select from this announcement or any other source to fill one or more vacancies.

    This position is not eligible for telework.

    Forest Service daycare facilities may be available.

    Government housing may be available. How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    You will be evaluated based on your qualifications for this position as evidenced by the experience, education, and training you described in your application package, as well as the responses to the Assessment Questionnaire to determine the degree to which you possess the competencies listed below:

    • Administration and Management
    • Clerical
    • Conscientiousness
    • Customer Service
    • Information Management
    • Technical Competence
    • Writing


    Your application, including the online Assessment Questionnaire, will be reviewed to determine if you meet (a) minimum qualification requirements and (b) the resume supports the answers provided to the job-specific questions. Your resume must clearly support your responses to all the questions addressing experience and education relevant to this position.

    If you meet the qualification requirements and are determined to be among the best qualified, you will be referred to the hiring manager for consideration. Noncompetitive candidates and applicants under some special hiring authorities must meet minimum qualifications to be referred.

    Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you inflated your qualifications and or experience, your rating may be lowered to more accurately reflect the submitted documentation. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service.

    Clicking on the link below will present a preview of the application form; i.e. the online questionnaire. The application form link below will only provide a preview and does not initiate the application process. To initiate the online application process, click the "Apply Online" button to the right.

    To view a preview of the application from, visit: https://apply.usastaffing.gov/ViewQuestionnaire/10636745
    Background checks and security clearance Security clearance

    Other

    Drug test required

    No

    Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

    Trust determination process

    Credentialing, Suitability/Fitness

  • Required Documents

    Required Documents

    The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

    • Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) supervisor's phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications.
    • If you are using education to qualify, you must submit: a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.
    In addition to the above, you must submit the documents below if you claim any of the following:
    • Current and former Federal employees: 1) Most recent non-award Notification of Personnel Action (SF-50) showing that you are/were in the competitive service, highest grade (or promotion potential) held on a permanent basis, position title, series and grade AND 2) Most recent performance appraisal (dated within 18 months) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable. Do not submit a performance plan.
    • Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.
    • Land Management Workforce Flexibility Act Eligible Applicants: please review the Required Documents for Hiring Authorities Quick Guide on the Forest Service website.
    • Current permanent FSA County employees: most recent non-award Notification of Personnel Action, (SF-50 or equivalent) showing your highest grade (or promotion potential) held on a permanent basis, position title, series and grade AND most recent performance appraisal (dated within 18 months) per above.
    • VEOA, VRA and 30% Disabled Veterans: please review the Required Documents for Hiring Authorities Quick Guide on the Forest Service website.
    • If claiming eligibility under a special hiring authority not listed above, please review the Required Documents for Hiring Authorities Quick Guide on the Forest Service website.

  • Benefits

    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Apply
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]
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