Bra Fitting Expert-Merle Hay

Victoria's Secret - Des Moines, WA

Description

The Bra Fitting Specialist is an expert in bra product and fit – able to diagnose fit issues, sell bra wardrobes and deliver emotionally engaging customer experiences that ultimately grow total bra sales. The Bra Fitting Specialist promotes an ‘I am Best at Bras’ culture by inspiring, supporting and mentoring peers.

Key Responsibilities:

  • Drives bra sales and growth by personally selling to customers
  • Proactively engages with customers, reads cues and responds effectively
  • Moves with intention, connects with multiple customers and encourages them to try on product
  • Uses confident selling statements and is effective at overcoming customer objections
  • Demonstrates expert-level product and fit knowledge to diagnose fit issues and build bra wardrobes on the sales floor and/or fitting room
  • Provides customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting
  • Creates an enthusiasm for Best at Bras strategies by inspiring, supporting and mentoring others’ bra behaviors
  • Uses and maintains the Bra Wardrobing Center to introduce customers to bras and follow up while they are in the fitting room
  • Takes initiative to understand the bra business and offers suggestions on how the store can drive bra growth
  • Participates in bra sales goal setting with manager and tracks individual and team performance towards the goal
  • Assists in training of new sales associates, serving as a shadow partner
  • Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale (POS) or Mobile Register, as needed

All associate roles at Victoria’s Secret are responsible for:

  • Driving top line store sales results and growing the business through action and productivity
  • Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
  • Creating customer awareness of programs available to them, (i.e. Victoria’s Secret Angel Card (US only), phone and email capture) to build customer loyalty, when applicable
  • Setting personal goals and tracking individual and team performance to the goals
  • Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
  • Taking initiative to recover and replenish merchandise, so it is available to sell
  • Understanding and adhering to visual merchandising brand standards
  • Assisting in housekeeping of sales floor and communicating maintenance issues
  • Keeping an awareness of, and building personal capability in, loss prevention
  • Reinforcing store strategy to reduce shrink
  • Supporting all activities related to providing a safe working environment
  • Understanding and demonstrating Company values

Qualifications

  • Exhibits an authentic desire to exceed the customer’s expectations
  • Demonstrates empathy and sensitivity
  • Persuasive, builds enthusiasm and inspires the customer to buy
  • Proven ability to meet or exceed sales goals preferred
  • Demonstrates a sense of urgency
  • Has a healthy, competitive spirit, while maintaining a team focus
  • Is resilient and bounces back quickly from setbacks
  • Pursues opportunities to take on more responsibility
  • Seeks out coaching from leaders and peers to improve productivity; leads own learning
  • Schedule flexibility that includes evenings, weekends, holidays, and non-business hours

    • An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

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