Budtender

ICANN Berkeley - Berkeley, CA

SUMMARY:

Wellness Advisors maintain an orderly sales floor, exemplify Consumer service and satisfaction.

KEY COMPETANCIES:

· Consumer Service – The Consumer Decides

· Team Player

· Communication Skills

· Attention to Detail

· Punctual

· Simplify & Go

· Do The Right Thing

· Master The Fundamentals

ESSENTIAL DUTIES AND RESPONSIBILTIES:

· Foster a warm, friendly and positive work atmosphere

· Ability to provide an exceptional Consumer service experience to every customer

· Explain processes and inform Consumers of promotions, sales, new products, popular products and relevant products for customer needs.

· Leads by example on the Sales Floor by providing premium customer service

· Help execute the FOH operational strategy based on direction from Floor Managers; including opening and closing duties, staff assignments and customer issues

· Assist Floor Managers to ensure adherence to all compliance and company policies and procedures

· Works as a team with all the staff members

· Responsible for opening and closing duties as delegated by Floor Managers

· Ensures the Consumer service model is consistent with the vision and goals of the Company/Store

· Ensures efficient operation of POS system

· Identify staff issues and challenges and partner with Floor Managers to create resolutions

· Counts cash In/Out of drawers at the start/end of their shifts with Floor Managers supervision

· Maintain an accurate cash drawer

· Partners with Floor Managers to provide Consumers with refunds or exchanges and discounts

· Communicates with Inventory to keep the floor stocked using resources provided

· Responsible for upkeep of the floor and all its displays

· Fulfills Phone/Online Orders

· Perform related duties as assigned by Management

ORGANIZATIONAL RELATIONSHIPS:

Reports directly to the Floor Managers.

Works in partnership with Floor Managers, Reception, Receiving Lead and Inventory Manager and General Manager

PHYSICAL DEMANDS:

While performing the duties of this job, the Wellness Advisor will be required to regularly walk, and stand; talk and hear, both in person and by telephone; reach with hands; and operate a computer. This position requires the ability to occasionally lift up to 15 pounds.

Job Type: Part-time

Experience:

  • relevant: 1 year (Preferred)

Work Location:

  • One location

Working days:

  • Sunday
  • Saturday
  • Friday
  • Thursday
  • Wednesday
  • Tuesday
  • Monday

Pay frequency:

  • Every other week

Benefits:

  • Store Discount

Work needed:

  • Evenings
  • Weekends
  • Holidays

Paid Training:

  • Yes

Management:

  • Team Lead
  • Store Manager
  • Assistant Manager
  • Ops Manager

Shifts announced:

  • Every other week

Shift:

  • Day

Employees working per shift:

  • 6 - 10

Typical start time:

  • 8AM

Typical end time:

  • 10AM

This Job Is:

  • Open to applicants who do not have a college diploma

Company's website:

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