Communications Lead, Data and Analytics

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

• Draft and refine thoughtful and engaging communications for ServiceNow’s Data & Analytics team that build new/enhance existing relationships with a wide range of internal stakeholders and thousands of employees around the world

• Manage logistics and coordination of internal employee communications platforms/channels as well as live/virtual events designed to spark conversation

• Generate and execute strategic plans that support behavior change and product adoption, partnering with Analytics leadership and product development teams

• Create presentations for company-wide business and organizational updates

• Develop engaging messages that illustrate ServiceNow employees utilizing our team’s products and services to drive business results

To be successful in this role you have:

• 8+ years of work experience in communications

• Exceptional well-rounded communications skillset. You’re a dogged researcher, engaging interviewer, visual storyteller, and top-notch editor/copywriter

• Technical fluency: Ability to understand technical topics and translate them into simple, human-interest engaging stories

• Ability to identify societal and business trends and connect them to our team’s initiatives in thought-provoking ways

Bonus points if you have:

• Worked with analytics teams before

• Collaborated with learning and development, enablement, training, or instructional design partners

• Technical writing experience, creatively converting technical documents into an easily understood training document, storyboard or knowledge article

• Presentation expertise, especially facilitating training sessions

• Knowledge of tools such as Camtasia, SnagIt, Photoshop or other graphics/video development platforms

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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