Customer Happiness Agent

Lensbaby - Remote
$16 an hour

Job details Salary $16 an hour Job Type Part-time Contract Number of hires for this role 1 Qualifications

    • Customer Service: 1 year (Required)

    • US work authorization (Required)

    • Bachelor's (Preferred)

Full Job Description

About us: For over 16 years Lensbaby has hand-built one-of-a-kind special effects lenses.

Based in Portland, OR, Lensbaby has drawn a cult following of those who embrace weirdness and imperfection. Lensbaby is the enemy of perfection, an ally of the unusual, and an advocate for the unique. Our motto is “Shoot Extraordinary” and we hope to help you accomplish that through the uncommon qualities of our photo and video lenses.
Looking for:

Someone with knowledge of photography and lenses will succeed in this role. We are looking for someone to support our Customer Happiness Team for about 10 hours a week between 8 am-12 pm PST on Monday, Tuesday, and Thursday (there is flexibility to change these days). This role can grow to 20+ hours during high traffic seasons, such as Summer.

Responsibilities

  • Respond to customer support inquiries.
  • Monitor the incoming tickets using our support applications. (Tidio, Gorgias, and possibly social media inboxes)
  • Become knowledgeable in Lensbaby products, capabilities, and compatibility.
  • Make customers feel heard and leave them better off after their interaction with our team.
  • Actively use resources such as our FAQ, site, google, and other resources to learn and problem solve.
  • Communicate openly with CH team members
  • Escalate issues through proper channels as necessary
  • Participate in short weekly meetings
  • Actively respond to internal communications

Requirements

  • Ability to stay organized while responding to a variety of inquiries.
  • Tech-savvy and able to learn new software quickly.
  • Ability to identify customer needs and successfully implement solutions.
  • Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different customers.
  • Understands white-glove service and how to choose the right words.
  • Humble and friendly person who genuinely loves helping people and solving problems.

If this sounds like you, submit a resume, please include an answer to these questions

Additionally, answer the following questions:

  • How would you define good customer service?
  • What makes a good team member?

Job Types: Part-time, Contract

Pay: $16.00 per hour

Benefits:

  • Flexible schedule

Application Question(s):

  • We are a lens manufacturer. Are you comfortable using cameras and knowledgeable about photography terminology?

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service: 1 year (Required)

Work Location:

  • Fully Remote
Apply
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]