Customer Service Specialist

Guerry Lumber - Remote
$15 - $22 an hour

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!

Compensation:

$15 - $22 hourly

Responsibilities:
  • Find patterns in customer complaints and bring them to the team for improvement
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
  • Ensure customer account information is up-to-date
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
Qualifications:
  • High school graduate, G.E.D. recipient, or equivalent
  • Experience working in a customer-oriented atmosphere
  • Excellent active listening, interpersonal, and communication skills
About Company

T.H. Guerry, Sr. (Pop) founded Guerry Lumber in 1927 on the southwest corner of the Victory Drive and Bull Street intersection. T.H. Jr. (Tom) spent his childhood working at the company and in 1934, at the age of 20, became his father’s business partner. In 1965, Kirby Beam, the son-in-law of Tom Guerry, joined the company to continue the Guerry tradition for personal service, masterful craftsmanship, and high-quality products.

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