Customer Service Specialist (Healthcare) (All Levels)
Job details Salary $17 - $24 an hour Job Type Full-time Number of hires for this role 5 Qualifications
High school or equivalent (Preferred)
Centivo is looking for individuals of all levels (no experience to advanced experience) as Customer Service Specialists or Member Care Specialist of a healthcare related setting to join our Member Care team!
Here at Centivo, we’re deeply committed to diversity, our company values, and the career and growth opportunities for all of our team members. See our Centivo Career Page here https://centivo.com/careers/ to learn more!
What your day to day will look like:
- Be a specialist in benefits, eligibility, and claims to provide members and providers high-level support on healthcare inquires and education of Centivo products: applications, site, and tools.
- Research and respond to complex inquiries, interactions and sensitive cases using provided programs, tools, and outreach
- Document all interactions while ensuring proper processes and procedures are followed
- Collaborate with team members on special projects as assigned by Member Care leaders
- Administer and assist in completing special project with team members
- Make process improvement recommendations
We’d love you to have:
- High School diploma or GED
- An ability to deliver amazing customer service experiences and aid and empathize with others during times of stress and confusion
- A desire to disrupt the healthcare system
Where you will be working:
This position will have openings and training set up in Denver, CO with consideration for candidates that are located outside these office spaces.
Centivo is a new type of health plan anchored around leading providers of value-based care. Centivo saves self-funded employers 15 percent or more compared to traditional insurance carriers and is easy to use for employers and employees.
Centivo’s mission is to bring affordable, high quality healthcare to the millions of working Americans who struggle to pay their healthcare bills. With Centivo, employers can offer their employees affordable and predictable costs, a high-tech member experience, exceptional service, and a range of benefit options including both proprietary primary care-centered ACO models as well as traditional networks. An alternative to traditional insurance carriers or third-party administrators (TPAs), Centivo builds proprietary networks and offers all of the technology and service to fully administer health benefits.
Employers get a benefits solution that saves them money, provides full transparency into costs and data, and allows them to offer a range of benefit options to meet the needs of a diverse employee population. Employees and their families get quality care at affordable and predictable costs, a partner to help them navigate the healthcare system, and a great member experience.
With offices in Buffalo, NY, Denver, CO, and New York City, Centivo is backed by leading investors including B Capital Group, Bain Capital Ventures, Bessemer Venture Partners, Company Ventures, Define Ventures, F-Prime Capital, HarbourVest Partners, Ingleside Investors, Maverick Ventures, Nassau Street Ventures (an AVG fund), Oxeon Investments, and Rand Capital.
Job Type: Full-time
Pay: $17.00 - $24.00 per hour
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Bonus pay
- High school or equivalent (Preferred)
- call center related: 1 year (Preferred)
- Multiple locations
Work Location: Multiple Locations
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