Customer Service Specialist - Remote/WFH

Little Sleepies - Remote
$32,000 a year

Little Sleepies is a rapidly growing e-commerce business specializing in sleepwear for children and their families. Providing a great customer experience is a critical part of our brand and we are looking for a full time Customer Service Specialist to continue supporting this mission!

This position is remote, so our ideal candidate:
-Has experience working from home and cab be anywhere in the US.
-Is a quick learner and self starter.
-Is a great problem solver with a friendly and positive attitude.
-Is able to apply deductive reasoning to new issues based on past instruction.
-Is proficient at multitasking.
-Is prepared to handle a constant flow of emails/messages from customers and team members at times of high volume.
-Has previous customer service experience and Shopify experience (but not required).

Job responsibilities/role:
-Become intimately familiar with our product line, website and common customer concerns.
-Learn the ins and outs of our Help Desk software, Shopify, and our Warehouse Management Software.
-Answer customer questions, assist with order modifications, and resolve any customer concerns in a friendly and professional manner.
-Work one on one with customers to provide solutions to problems.
-Work virtually with our shipping team and shipping providers to help resolve issues with customer shipments.
-Keep detailed notes/organizations of customer interactions, and following up with customers or team members as needed.

Qualifications:
-A passion for providing outstanding customer service.
-Strong written communication skills.

Start Date: Immediate.

Important:
-Please apply at the link below in addition to sending us your resume via Indeed!
https://forms.gle/MBDM6J7KuFkU17C7A

Job Type: Full-time

Salary: $32,000.00 /year

Experience:

  • Customer Service: 1 year (Preferred)

Additional Compensation:

  • Bonuses
  • Store Discounts

Work Location:

  • Fully Remote

Benefits:

  • Health insurance
  • Dental insurance
  • Paid time off
  • Work from home
  • Flexible schedule

Communication method(s) used:

  • Email
  • Chat

Schedule:

  • Monday to Friday

Company's website:

  • littlesleepies.com

Company's Facebook page:

  • facebook.com/littlesleepies

Benefit Conditions:

  • Waiting period may apply
Apply
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