Customer Service Specialist - Remote/WFH

Little Sleepies - Remote
$32,000 a year

Little Sleepies is a rapidly growing e-commerce business specializing in sleepwear for children and their families. Providing a great customer experience is a critical part of our brand and we are looking for a full time Customer Service Specialist to continue supporting this mission!

This position is remote, so our ideal candidate:
-Has experience working from home and cab be anywhere in the US.
-Is a quick learner and self starter.
-Is a great problem solver with a friendly and positive attitude.
-Is able to apply deductive reasoning to new issues based on past instruction.
-Is proficient at multitasking.
-Is prepared to handle a constant flow of emails/messages from customers and team members at times of high volume.
-Has previous customer service experience and Shopify experience (but not required).

Job responsibilities/role:
-Become intimately familiar with our product line, website and common customer concerns.
-Learn the ins and outs of our Help Desk software, Shopify, and our Warehouse Management Software.
-Answer customer questions, assist with order modifications, and resolve any customer concerns in a friendly and professional manner.
-Work one on one with customers to provide solutions to problems.
-Work virtually with our shipping team and shipping providers to help resolve issues with customer shipments.
-Keep detailed notes/organizations of customer interactions, and following up with customers or team members as needed.

Qualifications:
-A passion for providing outstanding customer service.
-Strong written communication skills.

Start Date: Immediate.

Important:
-Please apply at the link below in addition to sending us your resume via Indeed!
https://forms.gle/MBDM6J7KuFkU17C7A

Job Type: Full-time

Salary: $32,000.00 /year

Experience:

  • Customer Service: 1 year (Preferred)

Additional Compensation:

  • Bonuses
  • Store Discounts

Work Location:

  • Fully Remote

Benefits:

  • Health insurance
  • Dental insurance
  • Paid time off
  • Work from home
  • Flexible schedule

Communication method(s) used:

  • Email
  • Chat

Schedule:

  • Monday to Friday

Company's website:

  • littlesleepies.com

Company's Facebook page:

  • facebook.com/littlesleepies

Benefit Conditions:

  • Waiting period may apply
Apply
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]