District Operations Manager

District Operations Manager

Frisco

Job Description

The purpose

of this role is to support stores by identifying training needs, developing action plans and ensuring coaching, teaching, and training of associates around all store operational related processes within assigned district. The District Operations Manager will engage with district and store management as well as hourly associates to understand their activities and how they relate to operational efficiency and execution. The District Operations Manager is also responsible for coaching, training and developing employees around processes and tools including customer and product management systems. This also includes working to constantly stretch, challenge and develop associates in stores in an effort to deliver strong operational results which will have a significant financial impact to the company's profitability. A core ability for this role's success will be to diagnose and develop plans to help associates reinforce operational excellence in key operational areas such as Front End, Back End (Receiving, Freight and Delivery), Pro Sales and Services (including Selling Systems), In-Stock, Customer Service (SMART) and Safety. The District Operations Manager must have strong business acumen and must understand Lowe's mission and how it is intended to be realized in the field.

This position

, while reporting to the Regional Operations Director, will collaborate with district and regional leadership to ensure all supporting capabilities are delivered efficiently and effectively. The District Operations Manager must be self-motivated and able to elevate any issues which may impede operational excellence and recommend solutions in assigned locations. The District Operations Manager will work closely with and take direction from Store Operations leadership at the Store Support Center (SSC) to ensure proper alignment to the business unit's

needs.

Responsibilities

:

STATEMENTS

• Coach teach and train store associates in key operational areas such as Front End, Back End (Receiving, Freight and Delivery), Pro Sales and Services (including Selling Systems), In-Stock, Customer Service (SMART) and Safety. Ability to compare and evaluate operational processes and quickly identify and recognize any positive or negative opportunities. This includes addressing opportunities and developing and implementing plans by influencing others both in person and remotely.

• Must remain current, well versed and updated on any new or existing operational processes, as well as be able to formulate, affect, interpret and implement company policies and procedures. Ability to quickly adapt to change and implement new practices as directed by SSC Store Operations leadership which will greatly impact business operations

• Effectively communicate, partner and influence Store and District Leadership on operational areas of improvement and recommend solutions through varying communication channels

• Develop and conduct in-store training sessions while partnering with Store Leadership prior to and at the completion of

visits

• Ability to speak and present to individuals and groups of associates, provide reporting to leadership and interact with various business units at the SSC

•Upon completion of operational reviews, identify deficiencies and recommend and develop action and training plans.

Coach, train and develop associates to ensure underperforming stores/districts have the tools needed to sustain operational excellence.

Qualificaitons

:

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED EDUCATION/EXPERIENCE

Education Level Field of Study Years of

Experience Details Required Preferred

Bachelor's Degree Business or related field plus 3 years of experience in consulting, operations, manufacturing, supply chain management, or training OR 5 years of experience in operations, manufacturing or training without a degree, Demonstrated experience delivering training or presentations for differing levels of audience Demonstrated experience with strategic procurement processes and expenses management Proficient with multiple operating systems (i.e.Microsoft Office Suite, Apple/Android devices) 5 Experience in retail operations Experience with change management and process improvement Process Improvement certification (Six Sigma, Lean,etc.)

Travel Requirements:

Domestic

• Day Trip Daily

• Overnight Weekly

• Multiple Nights Weekly

International

• Day Trip Never

• Overnight Never

• Multiple Nights Never

Job ID

1749499BR

Line of Business

Corporate

Job Category

Store Operations

Department

LWS_USA_ProServices

Employment Type I

Regular

Employment Type II

Full time

Location #

1059

Location Name

Frisco, TX

Location Address

3360 Preston Road

State

Texas

District

LWS_USA_Market - 0854

Zip Code

75034-9447

EEO Statement

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.