Franchise Hotel - HOUSEKEEPER/ROOM ATTENDANT - Holiday Inn Express & Suites ATLANTA N-PERIMETER MALL AREA

This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. Description

About Us

We are Holiday Inn Express & Suites – Atlanta N Perimeter Mall, Sandy Spring. We are directly off Georgia 400 and I 285 on 765 Hammond Drive, Atlanta, GA 30328.

Your day to day

The Housekeeper/Room Attendant is responsible for monitoring, cleaning and maintaining the cleanliness, sanitation and organization of assigned guest rooms in line with the hotel’s standards.

What we need from you

Primary Duties

1. Load and organize housekeeping carts.

2. Transport cart with cleaning supplies, amenities *and linens to assigned guest room and position securely. Store carts in the utility closets when finished.

3. Always greet guests with a “Good morning,” “Good evening,” etc.

4. Use correct cleaning chemicals for designated surfaces according to OSHA regulations and hotel requirements.

5. Clean and service guest rooms by category priority.

6. Service assigned guest rooms as follows.

· Clean bathroom, including the shower curtain, walls, mirrors, tub, toilet, and floor.

· Place standard amenity items in bathroom area and around the room.

· Empty trash containers and ashtrays.

· Remove all soiled towels and replace with clean par to designated layout.

· Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

· Replace facial and toilet tissues along with bathroom amenities in correct amount and location.

· Remove dirty bed linen. Change linens, in accordance with the sheet changing policy, and make the bed(s) properly daily.

· Clean closets and door tracks on check-out rooms, removing dust and debris.

· Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.

· Dust and polish all furniture.

· Realign furniture to floor plan.

· Open all drawers/doors in checkout rooms and remove items left by guest.

· Check under bed(s), chairs and sofa for debris and remove if present.

· Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.

· Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.

· Dust pictures, frames and mirrors.

· Remove dust and debris on television, VCR, clock radio, remote control and cable box.

· Set correct time on clock; Remove any alarm settings made by guests.

· Correct TV channel; correct movie rental insert.

· Clean all lamps and light switches; ensure line on each lampshade is on the back; check for proper working order.

· Remove dust, spots and smears from windows, ledges and frames.

· Remove dust, grease and smears from telephones and reposition properly. Empty liquid from ice bucket and wipe all surfaces dry. Replace with clean ice bucket.

· Properly clean rooms within the prescribed maid minutes.

· Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked.

· Realign drapes to correct position daily. Dust drapes in accordance with task schedule.

· Clean refrigerator and microwave.

· Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room.

· Remove trash, debris and cobwebs from balcony/patio.

· Remove dust, dirt, marks and fingerprints from entrance door(s).

· Ensure presence of fire safety, rate cards and ‘DND’ sign. Inspect condition and replace as needed.

· Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat.

· Remove dust, stains and marks from all baseboards, ledges and corners.

· Vacuum rooms as needed, or subject to Housekeeping guidelines.

· Spray room with deodorizer.

7. Update status of rooms cleaned on assignment sheet.

8. Return and restock cart at end of shift.

9. Empty vacuum bag and wipe vacuum clean.

10. Ensure security of any assigned guest room keys.

11. Report to the supervisor any damage, hazards, needs for repairs and strangers in assigned areas.

12. Turn over any lost-and-found items from guest rooms to the supervisor. Make up cribs and rollaway beds. Re-hang and refold guest clothing (if applicable). Stock cleaning supply caddies.

13. Respond to any requests or projects developed by the Housekeeping management team.

14. Perform other housekeeping duties that may be assigned by supervisor or manager.

Knowledge and Skills Required

· Good command of the English language.

· Experience in some cleaning/housekeeping capacity required.

· Previous experience in hospitality industry, preferably housekeeping.

· Ability to provide excellent customer service and maintain a professional demeanor.

· Ability to: perform job functions with attention to detail, speed and accuracy according to established priorities.

· Ability to organize workflow in an orderly manner.

· Be a clear thinker, remaining calm and resolving problems using good judgment.

· Ability to recognize situations which may involved guests that require immediate supervisory attention and ability to respond effectively to guest requests.

What we offer

We’ll support you in and out of the workplace by offering:

Competitive wages!

Team-spirited coworkers

Encouraging management

Training programs,

Learning and development opportunities

Discounts on hotel rooms, gift shop items, food and beverage

Excellent benefits package for Full-time associates.