Guest Service Specialist- Info Desk

Description
YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION! Guest Services Specialist-Information Desk - AdventHealth Kissimmee Location Address: 2450 NORTH ORANGE BLOSSOM TRAIL, Kissimmee, 34744
Top Reasons to work at AdventHealth Kissimmee

• AdventHealth Kissimmee is a 242-bed community-focused hospital
• Conveniently located near Walt Disney World
• The team is here is dedicated to bringing mission-focused, faith-based care to residents and visitors of Osceola and Orange Counties
• AdventHealth Kissimmee has recently expanded our existing tower by 3-floors and 80-beds, including new ancillary spaces such as Inpatient Rehab, Inpatient Dialysis, Laboratory, and Imaging services.

Work Hours/Shift: Mon-Fri 7:00am -3:30pm
You Will Be Responsible For: Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork

• Serves as Hospital Information Desk receptionist, providing directions and information for visitors and customers as requested.
• Greets all guests with a smile and appropriate verbal greeting, offering assistance. Answers phones and responds to customer questions. Maintains knowledge of all pertinent locations in the hospital. Acts as a communication liaison between departments and patients who are waiting. Diffuses difficult issues in appropriate manner and utilizes service recovery techniques if a problem arises.
• Accompanies/assists patients to location as needed by wheelchair.
• Utilizes hospital information Systems as appropriate, maintaining patient confidentiality.
• Types letters, prepares simple reports, flyers, graphs, posters and similar documents as needed to support the campus. Maintains employee communication bulletin boards with updated information.
• Consistently demonstrates sensitivity, compassion, tactfulness, diplomacy, objectivity and non-judgmental attitude.

Qualifications
What You Will Need: Required:

• Ability to be responsive to ever-changing matrix of hospital and customer needs.
• Utilizes strong customer service skills with a pleasing personality that puts people at ease.
• Ability to hand difficult and angry people with compassion, tact and diplomacy.
• Ability to communicate both verbally and in written form with persons of varied backgrounds in a respectful, effective manner.
• Mature judgment and the ability to handle confidential information within AdventHealth guidelines and applicable regulations.
• Ability to perform general clerical and reception activities in a professional manner.
• Ability to work independently, being a self-motivator and quick thinker.
• Typing skills of 20 words per minute

Preferred:

• High School Diploma or equivalent
• One year of experience in a position with direct customer interaction

Job Summary: The Guest Services Specialist is responsible for providing customers and industry relations with support in a professional and gracious manner, and to perform Concierge Front Office duties. The essential hospitality standards must be used at all times: eye contact, smile, speak first and engage in polite conversation. This position acts as a communication liaison between departments and patients and accompanies/assists patients to location as needed. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.