Immunization Provider Support Assistant

Primary Location: United States of America-OHIO-Franklin County-Columbus Other Locations: United States of America-OHIO-Fulton County Work Locations: Health Department Building 246 North High Street 1st Floor Columbus 43215 Organization: Health Classified Indicator: Unclassified Bargaining Unit / Exempt: Bargaining Unit Schedule: Part-time Work Hours: 8A-5P, Mon-Fri Compensation: $19.57/hr Unposting Date: Ongoing Job Function: Customer Service Job Level: Individual Contributor Agency Contact Name: Gwen Harton Agency Contact Information: [email protected]

Immunization Provider Support Assistant

(200003JC) Job Duties

The Ohio Department of Health is seeking 20 temporary employees to assist the Ohio Immunization Program in our supplemental influenza vaccine response. Our goal is to increase adult influenza vaccine coverage during the COVID 19 Pandemic. Now more than ever, the State needs people who can make a difference. Ohio needs you!

Primary duties:

Provide onboarding and outreach for new immunization providers who register online to receive public influenza vaccine

Assure vaccine providers have the capacity to provide patient care (i.e. give immunizations), appropriately store vaccine inventory, order vaccines online and report doses given in ImpactSIIS through education, training and support for their assigned providers

Support enrollment of new providers to receive public funded influenza and pandemic vaccine

Collect and record information into a database

Provide medical providers with approved information about Ohio vaccination procedures

Use a telephone, computer and electronic equipment to communicate and capture data

Maintain daily contact with supervisor

This position might be for you if you have:

• Outstanding communication, interpersonal and organizational skills

• Ability to exhibit a professional, positive attitude and work ethic

• Critical thinking and sound judgement

• Aptitude to handle confidential information with discretion and professionalism

• Proficiency with computers

Preferred Qualifications:

• Experience in public health, medical or related field

• Experience in providing group training or giving presentations

Ohio resident preferred and familiarity with Ohio geography; cities/towns/locations required.

Location:

This job is primarily a telework position from your residence. There may be a need to travel occasionally to the Immunization Program’s Central Office, 35 East Chestnut Street, Columbus Ohio

Project Duration: This Special Project position may last through June 30, 2021.

If you are a great communicator and leader - even in difficult situations - and are eager to make a positive impact on the health of Ohioans, apply today.

Qualifications
12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment; 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

• Or 6 mos. as Customer Service Assistant 2, 64432.

• Or 9 mos. exp. as Customer Service Assistant 1, 64431.

• Or equivalent of Minimum Class Qualifications For Employment noted above.

Knowledge of office practices & procedures; employee training & development;* public relations; state &/or federal laws, rules, policies & procedures applicable to inquiries, requests, complaints &/or transactions being processed; typing/keyboarding. Skill in operation of office equipment (e.g., multi-line or single-line telephone, photocopier, facsimile machine, teletype, cash register/cash counter, adding machine); operation of personal computer or computer terminal. Ability to define problems, collect data, establish facts & draw valid conclusions; gather, collate & classify information about data, people or things; handle sensitive inquiries, requests, complaints &/or transactions received in writing &/or by telephone, e-mail, teletype, in-person &/or other means of communication with variety of internal & external customers, some of whom may be irate; generate routine business correspondence using standard practices; prepare meaningful, concise & accurate reports; write &/or edit materials for publication or speeches to be delivered to specialized audiences & general public; establish friendly atmospheres as lead worker; work alone & cooperate with co-workers on group projects.

(*)Developed after employment.
EDUCATIONAL TRANSCRIPT REQUIREMENTS:
Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide the transcript within 5 working days of being requested will cause the applicant to be eliminated from further consideration.
Please note that a transcript is considered “official” only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution’s website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity’s award of a putative degree.
STATUS OF POSTED POSITIONS:
You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details.
APPLICATION PROCEDURES:
All applicants must submit a completed Ohio Civil Service Application using the online Ohio Hiring Management System. Paper applications will not be considered. Applicants must clearly indicate how they meet the minimum qualifications and/or position specific minimum qualifications. Applicants are also encouraged to document any experience, education and/or training related to the job duties above. An assessment of these criteria may be conducted to determine the applicants who are interviewed.
Background Check Information
The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.