Mailroom Support Agent

Experian - Allen, TX 75013+1 location

Job details Salary $15 an hour Job Type Full-time Full Job Description Company Description

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

Job Description

What you’ll be doing

The Mailroom Support Agent's primary function is to process specialty mail and detect any fraudulent activity. This role requires your physical presence onsite in the Allen Experian office. This position pays $15.00/hr

  • Process specialty correspondence
  • Open and scan department mail
  • Code mail by correspondence type and route to the appropriate department within the business unit
  • Screen mail to detect fraudulent activity
  • Navigate the scanning system and applications
  • Perform limited maintenance on the scanning system
  • Requires good organization skills and be detailed orientated
  • Must be able to multitask and work in a fast-paced, team environment is key
  • Computer skills including MS Word, Excel, Internet, e-mail, and ability to operate office equipment
  • Must have the flexibility to work overtime
  • Other duties to support the business as needed

Important: Currently, Experian is in a Return-to-Office phase that requires all individuals onsite, fully vaccinated for COVID-19.


What your background looks like

  • High School Diploma or equivalent experience
  • Requires 6 months to 1 year of experience in customer service-related experience
  • Must be able to work an 8-hour shift anywhere from 5:30 am -9:30 pm Monday -Friday
  • Must be able to successfully pass background screening which will include a criminal background check, employment verification, education verification, credit check as well as a drug screen. Reasonable accommodation is available for individuals testing positive when they have been prescribed marijuana for medical reasons, but no accommodation is available for recreational use of marijuana.


Experian offers flexible benefits that allow our employees to make choices that fit their lifestyles. Our benefits include:

  • Competitive pay and comprehensive benefits package, with an annual bonus target of 5%
  • Generous paid time off:
    • You begin accruing three weeks of vacation a year starting on your first day (4.62/hours a paycheck)!!
    • Five sick days each calendar year (prorated based on start date)
    • 12 paid company holidays-based on company needs you might work a holiday(s)
  • 401K matching (4%) and immediate vesting
  • Tuition reimbursement, Wellness initiatives, online discounts, employee discounts, pet insurance, and more

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]