Manager Recruitment - 11506

Pontoon - Remote

Job details Job Type Full-time Number of hires for this role 1 Full Job Description

SUMMARY:

The Recruitment Manager is responsible for managing the operations delivery team for a designated RPO account and is accountable for a level of service that meets and exceeds the performance, profitability, and growth expectations. The Recruitment Manager additionally serves as a liaison between the client and the recruitment team.

GENERAL RESPONSIBILITIES:

· Leads, coaches, mentors and develops members of the operations team consisting of team leads, recruiters, background coordinators, interview coordinators, screeners, and customer service representatives.

· Assists the Account Director in managing the relationship with client leadership and business stakeholders.

· Identifies priorities, delegates responsibilities, and allocates resources to service delivery teams according to client(s’) needs.

· Drives performance through establishing and upholding performance metrics, focusing on achieving the highest level of client satisfaction.

· Oversees and/or provides direction on the identification of performance goals, analyzing performance metrics, and assessing team member performance; provides oversight to team member development.

· Assesses financial and operational performance to ensure services are being optimally delivered according to Service Level Agreements (SLAs), Operating level agreements (OLAs), as well as internal goals and objectives.

· Manages all escalated issues and regularly meets with client(s) to review performance metrics and proactively recommends and implements related solutions as needed.

· Oversees the identification, development, and implementation of best practices in recruiting and sourcing strategies applicable to the assigned client(s).

· Partners with internal shared service teams to ensure high-quality service to the client.

· Develops innovative service delivery solutions to reduce the cost of service while maintaining high-quality standards.

· Participates in special projects and performs other duties as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor’s degree required.

Minimum of five (5) years of experience delivering recruitment solutions. Minimum of three (3) years of experience managing a recruitment team.

Operating in an outsourced recruitment model is preferred.

KNOWLEDGE, SKILLS & ABILITIES:

· Skilled in communicating effectively verbally and in writing.

· Ability to establish and maintain effective working relationships.

· Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines.

· Ability to maintain confidentiality and handle highly sensitive/confidential information.

· Ability to function effectively with or as part of a team.

· Ability to demonstrate critical thinking based on in-depth data, substantiating information, considering/respecting of others' input, personal values, and ethics.

· Ability to demonstrate effective customer services skills.

· Ability to utilize market research tools and techniques.

· Ability to identify and/or document existing and new trends as well as evaluate and predict their impact on the organization.

· Ability to develop, improve and streamline processes to meet established goals and objectives.

· Ability to effectively manage projects that may vary in nature and scope.

· Ability to manage conflict and demonstrate the courage to challenge organizational thinking and the status quo.

· Ability to understand, interpret and apply related federal, state, and local laws, rules and regulations.

· Expert proficiency with electronic recruiting resources, such as customer relationship management (CRM) tools, applicant tracking systems (ATS), and job boards.

· Proficient with Microsoft Office products, such as Word, Excel, PowerPoint, and Outlook.

Apply Now:

https://pontoonsolutions.avature.net/careers/JobDetail/Virtual-United-States-Manager-Recruitment/11506?eeo=1

Equal Opportunity Employer/Veterans/Disabled. The Company will consider qualified applicants with arrest and conviction records.

Job Type: Full-time

Schedule:

  • 8 hour shift

Work Location:

  • Fully Remote

Work Location: Remote

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