New Home Sales Assistant (No selling involved)

Job Description

Job Title: New Home Sales Assistant

Supervisor Title: Sr. New Home Sales Assistant

Effective Date: Department: Sales and Marketing

Purpose:

To properly meet and greet customers in a professional manner and provide support functions for the sales staff. To be very service oriented and strive to make customers, purchasers and current homeowners/residents feel welcome.

Key Responsibilities and Accountabilities:

• Able to apply principals of logical thinking to a variety of practical situations and accurately follow standardized procedures or processes;
• Aids the team effort in every way possible & acts in the best interest of the company;
• Flexibility with schedule for customers and/or company needs;
• Properly meet and greet customers in a professional and upbeat manner and provide support functions for the sales staff. To be very service oriented and strive to make customers, purchasers and current homeowners/residents feel welcome. SMILE SMILE

SMILE!! Greet each guest like an old friend! SCRIPT GREETING;

• Assist in coverage for the Guest Experience Coordinators on their regular days off;
• Place supply orders as needed;
• Processing billing statements, set up vendors;
• Manage cleanliness and organization of the back sales office;
• Process all product and collateral deliveries (unpacking and storage)
• Communicate with vendors to schedule repairs and maintenance in the Sales Center;
• Assist in communicating with vendors to schedule repairs and maintenance at the Model Center;

• Open sales center daily. Turn on all lights, music, virtual displays, place Adirondack chairs at front entrance;
• Make Cookies;
• Prepare coffee station and stock refrigerator with water. To be maintained throughout the day;
• Maintain cleanliness of the bathroom throughout the day and monitor paper towels/bathroom tissue, hand soap;
• Maintain cleanliness and organization of closing rooms, glass tables, glass doors, on cleaners off day; Keep a stock of pens and notepads on credenzas;
• Maintain cleanliness and organization of Touchscreen Center and countertops.
• Manage collateral at front reception, (Floorplans / Premium Features / Site plan / Pricing/ Lot Premiums / HOA Fees) aka complete brochure kits;

• Distribute voicemails daily to the sales team;
• Maintain a professional, yet friendly, atmosphere in the New Home Sales Office and other areas where prospective homeowners and guests congregate;
• Answer Phones; SCRIPT PHONE GREETING

• Conduct community overview/presentation to customers if New Home Sales Professional is unavailable;
• Assist in filling out guest registration and ensure accuracy/completeness of information;
• Enter new guest and broker registrations/Update existing registrations in CRM and ensure accuracy and thoroughness of information;
• Update CRM with all Return Visitors daily;
• Enter new guest registrations/Update existing registrations in CRM and ensure accuracy and thoroughness of information;
• Ensure Out of State Non-Solicitation Affidavit is signed by all Closed State guests and scanned into CRM;
• Keep track of sales and traffic reports daily;
• Open and distribute mail;
• Handle lead rotations from C.O.C.
• Announce each time shuttle returns on the intercom;
• Keep Director of Sales informed with daily New Home Sales Office activities;
• Other duties within the scope, spirit and purpose of the job, as requested by management.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Naples, FL 34113: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to work Saturday 9:30-6:00 and Sunday 11:30-6:00?

Experience:

• Host/hostess: 1 year (Preferred)
• Clerical: 1 year (Preferred)
• Receptionist: 1 year (Preferred)
• Guest relations: 1 year (Preferred)

Work Location: One location