New Year New Career Immediate Careers

DialAmerica - Rochester, NY 14623

Are you looking for something more than a job? At DialAmerica, support our agents and provide additional educational seminars. We want you to be part of something that you enjoy in a supportive environment focused on your success.

At DialAmerica we look for individuals with maturity, diversity and experience. Our Agents come to us with a foundation of life experiences and knowledge that may include work-related activities, family responsibilities as well as academic achievement. Those experiences and knowledge are valued assets that we recognize and respect. Our Agents are treated as equals in experience, knowledge and are encouraged to actively participate from the beginning.

As a Call Center Sales Agent, you will ensure a memorable customer experience by using needs based selling strategies – listening, probing, educating - determine the customer’s needs and help them select the appropriate products and services. Balancing life and a career is important, various schedules available; speak to an Employment Representative about your needs today at 585.424.6004 option 1

While working at DialAmerica, you'll be able to refine the skills you already have and add some new ones that you can apply to your future growth with us and any career you may pursue in the future.

· Communication and presentation

· Listening, critical thinking and problem solving

· Adaptability and team building

· Decision making

· Goal setting and time management

· Confidence and relevant work experience

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If this sounds like the opportunity you've been looking for we invite you to bring your skills and expertise to our team

Specific duties for this role include:

· Answering customer requests or inquiries

· Upselling products and/or services to the customer

· Identifying and resolving customer issues using problem-solving skills

· Building a positive rapport across a variety of personality types

· Continually maintaining a working knowledge of our clients' products, services and promotions

· Putting the customer first and remaining polite and professional at all times

· Documenting all customer information, communications and sales in a computer system

Job Types: Full-time, Part-time

Work authorization:

  • United States (Required)

Additional Compensation:

  • Bonuses
  • Store Discounts
  • Other forms

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Flexible schedule
  • Professional development assistance
  • Other

Working days:

  • Monday
  • Tuesday
  • Thursday
  • Friday
  • Saturday

Typical start time:

  • 2PM

Typical end time:

  • 10PM

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • Autonomous/Independent -- enjoys working with little direction
  • High stress tolerance -- thrives in a high-pressure environment

This Company Describes Its Culture as:

  • Aggressive -- competitive and growth-oriented
  • Outcome-oriented -- results-focused with strong performance culture
  • Stable -- traditional, stable, strong processes
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative
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