Office Manager

Core Responsibilities Include:

• Manage and respond to business email and phone messages
• Track client sessions to ensure clients are using their allotment
• New client set up, including: intake call, billing info, complete client service contract templates and ensure execution
• Schedule sessions with clients, send session reminders / manage Google and Calendly calendars
• Proactively communicate with clients to ensure excellent service; be a great listener and patiently handle client needs
• Manage client billing and accurate tracking of payments in our CRM and via spreadsheet reports
• Process manual orders for our consulting services and educational products
• Keep client records updated in our CRM
• Coordinating client online community activities (sending invitations and tracking attendance, etc.)
• Other miscellaneous Client Services tasks as requested

ADMINISTRATIVE & OFFICE MANAGEMENT

• Research and source vendor quotes for promo materials, printing, event services, and other misc. needs. (Includes negotiating best pricing.)
• Executive calendar management and travel organization
• Support Executive task-management and to-do lists; keeping Executive on track and organized
• Collating department reports and entering data into spreadsheets
• Reviewing manual processes and recommending best practices for automation
• Other miscellaneous Admin & Office tasks as requested

Minimum Requirements:

• Excellent English language skills, written and verbal
• Extremely comfortable with popular technology and using a variety of software, apps, etc.
• Home office / workspace with high-speed internet and privacy for client communications
• Absolute attention to detail — this is crucial in our work

Job Types: Full-time, Part-time

Salary: $28.00 /hour