Order Entry Rep

United Site Services - Remote in Westborough, MA 01581
Full-time

Overview: About USS
You may not notice United Site Services, but we are always there - at construction sites, industrial facilities and live events all across America. We take pride in providing essential services like portable restrooms, portable sinks, temporary fence and more for customers across 25 states. Join a company that makes a difference in communities across the country while providing for yourself and your family.

Role Description
This position ensures delivery of excellent customer service through timely and accurate entry and processing of orders. Responsibilities:

  • Enter a high volume of orders paying close attention to detail.
  • Work in a fast paced environment with a high desire for quality work and accuracy.
  • Support the Sales team, Internal Departments and customers providing a variety of tasks; including entry of orders, change orders, validation of pricing and products, pick-ups, account updates and payment processing.
  • Perform necessary audits on incoming orders validating that the information provided is complete, accurate, and within company policy guidelines.
  • Set up new accounts, contracts and purchase orders, maintain customer database, prepare reports and perform account reconciliations as necessary.
  • Professional communication with interdepartmental personnel in ensuring work flow is generated timely and accurately.
  • Provide confirmation of completed orders back to the submitting party.
  • Log into order entry call queue to assist sales personnel with emergency orders while out in the field.
  • Provide consistent feedback to management working towards continuous improvement.
  • Handle special projects as assigned by Department Supervisor.
Qualifications:
  • Customer Service Teamwork Organization Communications Decision Making and Problem Solving Excellent written and communication skills
  • Ability to multi-task Strong analytical and decision making skills Excellent PC proficiency (data entry, Microsoft Office suite).
  • Microsoft Navision and understanding of the company's equipment, and services would be helpful.

Physical Requirements
  • Sit while answering phones or reply to emails
  • Use hands and fingers to handle, control or feel objects tools or controls
  • Repeat the same movements when entering data
  • See details of objects that are less than a few feet away
  • Speak clearly so listeners can understand
  • Understand the speech of another person
  • Focus on one source of sound and ignore others
  • Hear sounds and recognize the difference between them
  • See differences between colors, shades and brightness

EEO Statement

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
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