Patient Access Coordinator - FT/PT

Eating Recovery Center - Plano, IL
$32 - $38 an hour

Eating Recovery Center/ Pathlight Behavioral Health is a national behavioral health hospital caring for patients and families dealing with eating disorders and other mood and anxiety disorders. We are seeking a full-time Patient Access Coordinator. As a Patient Access Coordinator, you play a pivotal role in the successful registration and financial counseling of patients during the admission process by completing timely and detailed insurance benefit verifications and connecting with patients via complex financial conversations to educate them on their insurance benefits. We offer a flexible career path with comprehensive training and professional development opportunities.

The working schedule for this person will be 9:30-6:00 Monday-Friday. This is a remote role, but the teammate must be located in Plano,

How you’ll make a difference in this role:

The patient journey starts with Patient Access. As a Patient Access Coordinator, you consistently provide exceptional customer service to our patients, family members and staff, often in highly emotional and time sensitive situations. You will perform detailed investigation and vetting of insurance benefits and eligibility. You will communicate this information concisely to the patient and/or patient’s family while compassionately educating them on their financial responsibility and coaching them through financial options. You will also be responsible for the creation of the billing record and accurate collection of data during the registration process.

Job Type: Full-time, part-time

Your Skills and Experience:

  • Compassionate and empathetic
  • Basic math skills and accurate data-entry ability
  • Demonstrated ability to deliver on a deadline
  • Excellent internal and external customer service AKA “soft skills”
  • Sharp verbal and written communication skills
  • Able to resolve complex situations and make complex decisions
  • Very strong technical aptitude with the ability to learn various software platforms including Microsoft Office Suite

What You Can Expect:

  • We are team-centric with an open communication culture and we want to coach you to excellence.
  • You will work in a collaborative environment where you are encouraged to grow and develop your professional skills.
  • Competency-based accelerated career path.
  • Supportive, motivated, engaged management
  • Medical, Dental, Vision, Life and 401k
  • Paid Time Off

Job Types: Full-time, Part-time

Pay: $32.00 - $38.00 per hour


  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Retirement plan
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay


  • Patient Access Coordinator: 1 year (Preferred)
  • Microsoft Office: 1 year (Preferred)

Work Remotely:

  • Yes, always
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