Patient Experience Agent - (Remote/Part-time)

First Stop Health - Remote

Job details Job Type Full-time Full Job Description

Note: This position doesn’t work well in conjunction with a full-time job and applicants employed full time will not be considered

Patient Experience Agent (Part-time/Remote)

Seeking a dynamic candidate to provide outstanding customer support to our members. Join an innovative 2x Inc 500 telemedicine leader with the mission to make healthcare more affordable and accessible for people.

Schedule: The schedule is approximately 20-24 hours per week. The ideal candidate is available to work a variety of shifts, day or evening shifts during the week and on weekends. Weekend shifts are required.

  • We need someone with flexible availability to cover day and evening shifts during the week and weekend. We schedule a mix of short (approximately 4 hours) and longer shifts (up to 10 hours).
  • Shifts will be scheduled between the hours of 6a and 9p
  • The first few months of coverage will be working on our phone intake team

Duties include:

  • Providing our members with a fantastic customer service experience
  • Taking calls from our members and completing intake process
  • Assisting our members with their needs
  • Responding to customer inquiries as they arise
  • Documenting findings and identifying trends
  • Reporting trending customer support issues to management
  • Maintaining and improving processes by following standards, policies and procedures, as well as recommending new approaches

Requirements:

  • 2+ years of experience engaging with (and “wowing”) customers
  • Experience in a call center setting or medical office preferred
  • Exceptional verbal and written communication skills
  • Excellent organizational and interpersonal skills
  • Ability to work independently in a deadline-oriented environment
  • Advanced level computer skills in Microsoft Office
  • Some college courses completed
  • Bilingual (Spanish) a plus

About Us:

First Stop Health provides care that people love®. Patients can access care 24/7 via mobile app, website or phone. We help them save time and money with safe, convenient, high quality care. Our Telemedicine and Virtual Mental Health services are available as an employee benefit from employers. Learn more at www.fshealth.com.
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