Senior Content Designer

Intuit - Mountain View, CA

Overview

We’re looking for a new content designer to join our small and mighty team. We’re called the Core Content team, and we’re out to rewrite, redesign, and rethink the QuickBooks Group’s customer-facing knowledge content. We’re a team of kb authors, video creators, and conversation designers, and we’re passionate about creating clear, approachable, and friendly content. We’re part of the Small Business Self-Employed Group’s design organization, and we work closely with designers and customer success specialists to curate and create amazing content. If you think big about content and love to write, come join us!

At QuickBooks, world-class design helps power the success of small businesses and self-employed people around the world. Our designers are involved at every step of a project—from gathering insights, brainstorming, prototyping, and experimentation to launching pixel-perfect designs. And we’re innovating through machine learning and conversational UI to make every interaction delightfully simple.

We’re inspired by the courage, passion, and entrepreneurial spirit of our small-business customers. If you’re ready to create bold and elegant solutions that power prosperity around the globe, we want to hear from you.

Responsibilities
  • Write assistance content (help files, video scripts, articles) for the QuickBooks family of products.
  • Be responsible for the customer-facing help articles for one of the QuickBooks products
  • Transform complex accounting jargon into conversational, approachable language.
  • Collaborate effectively with other designers, content strategists, product managers, customer success analysits, and researchers
  • Solicit feedback and contribute constructively to design reviews
  • Work on multiple projects at a time, using strong communication skills to manage time and expectations appropriately
  • Edit and publish self-help content in WordPress
  • Evangelize the QuickBooks voice and tone through example, training, and reviews
  • Push and evolve content frameworks and patterns based on brand guidelines
  • Advance a strong point of view, backed up by personal expertise, design rationale, customer data, and industry trends
  • Conceptualize a broad spectrum of ideas and then narrow based on experimentation and customer research
  • Work on multiple projects at a time, using strong communication skills to manage time and expectations appropriately
Qualifications
  • 5+ years of experience in marketing/advertising content writing, content strategy, or journalism
  • Bachelor’s degree in English, Journalism, Human-Computer Interaction Design, or other relevant field
  • Deep knowledge of design principles and methods
  • Curiosity and commitment to testing new ideas and innovating to drive business results
  • Effective communicator, presenter, and negotiator
  • Excellent verbal and written English skills
  • A dazzling online portfolio demonstrating your strong craft and collaborative process

Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune's "100 Best Companies To Work For" and Fortune World's "Most Admired Software Companies" lists. Immerse yourself in our award winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their customers worldwide.

Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market – from QuickBooks® and TurboTax®, to GoPayment, Mint.com, big data, cloud (SaaS, PaaS) and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.

Discover what it's like to be part of a team that rewards taking risks and trying new things. It's time to love what you do! Check out all of our career opportunities at: careers.intuit.com. EOE AA M/F/Vet/Disability

Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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