ServiceNation - Full Time Member Experience Representative

EverCommerce - Coppell, TX 75019

Job details Salary $18 - $19 an hour Job Type Full-time Number of hires for this role 1 Qualifications

    • Customer support: 1 year (Required)

    • Customer relationship management: 1 year (Required)

    • US work authorization (Required)

Full Job Description

Service Nation, an EverCommerce company, is seeking a Full Time Member Experience Representative to join the team! In this role, you’ll act as the point of contact for inbound leads, outbound leads and onboarding new members. You will also perform various member support related duties to provide the best member experience.

You:

Nothing makes you feel better than making someone’s day or solving someone’s problem. A fast-paced day makes you feel energized rather than drained, and you’re at your best when you’re interacting with people. You love to dig in to a complex problem and come up with a solution.

Us:

Service Nation, an EverCommerce company, is an Internet based business alliance of residential HVAC, plumbing, electrical, and remodeling contractors. We offer our members resources to improve their businesses, such as marketing templates, training programs, discussion forums, and live networking opportunities.

EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves go-to-market strategy for technology companies and simplifies the software-buying process for business owners. Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost savings.

Where:

Service Nation, Inc. is in Coppell near the north entrance of DFW. Our collaborative, open-plan office space is filled with high-energy, talented people who enjoy weekly lunches, and collaborating with their co-workers.

What you’ll be doing:

  • Answer the phones quickly and professionally
  • Call members to update credit cards
  • Act as point of contact for our new and existing members
  • Analyze customer feedback and develop new techniques to ensure customer retention
  • Manage a high number of clients at different stages within the onboarding process with a sense of ownership and urgency
  • Provide high-touch, efficient customer service to members using email, phone, and video conferencing applications.
  • Schedule and complete online tours for new members.
  • Follow-up with canceled members to win-back their business.
  • Attend Company-sponsored events.
  • Process online membership registrations
  • Assemble and Send out Membership Packets
  • Other duties, as identified and assigned.

Experience and Skills:

  • One year related work experience required
  • Technical software experience a plus, but not required
  • Must be friendly, professional, and committed to creating long-term relationships with our customers
  • Organized, detail-oriented individual capable of meeting short-deadline projects on a daily basis
  • Strong writing and phone skills.
  • Critical thinker and a willingness to problem-solve
  • A team player who performs well independently
  • Ability to multitask, take direction and execute with precision
  • Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment

Benefits and Perks:

  • Competitive salary
  • Robust medical benefits & 401k
  • Public Transportation reimbursement
  • Gym stipend
  • Start with 17 days of PTO and your birthday off
  • Snacks, lunches, and happy hours

EverCommerce is an equal opportunity employer that values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are looking for a company that is truly focused on empowering small businesses with superior technology, come join a company that rewards authenticity and supports energy with a passion

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Experience:

  • Customer support: 1 year (Required)
  • Customer relationship management: 1 year (Required)

Work Location: One location

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