TOCA Operator

The Orthopedic Clinic Association - Phoenix, AZ 85016 (Camelback East area)

Celebrating 70 years of Orthopedic Care in the Valley of the Sun! TOCA is seeking a highly motivated, exceptional customer service oriented, professional operator to join our team to act as a patient liaison for our patients to our clinical teams.

Job Purpose:

The TOCA Operator acts as a Patient Liaison, by directing phone calls from the Operator Queue into TOCA specified departments to ensure accurate and timely communications are facilitated.

Essential Functions:

  • Answer Operator Queue calls and direct calls to appropriate departments / extensions / staff members in a timely manner
  • Assist patients, family members or other callers with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
  • Inquire specific information to ensure accurate notes and messages and taken and passed along to appropriate parties
  • Facilitate between departments to ensure the Patient flow is seamlessProvide information to patient regarding TOCA specific services or processes when applicable

Minimum Qualifications:

  • Minimum 2 years of Medical Office experience
  • High School Diploma or equivalent GED or Homeschool Certificate
  • Professional level verbal and written communication expectations
  • Excellence in Customer Service skills/service recovery
  • Must be able to prioritize multiple tasks and deadlines
  • Working knowledge of Microsoft Products (Excel, Word, etc.)

Preferred Qualifications:

  • Previous telephone Operator experience
  • Previous Orthopedic Office experience

Job Type: Full-time

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]
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