Transportation Customer Service Agent

COVID-19 Vaccination Requirement

FreshDirect, in compliance with New York City law, is requiring that all employees working in any of our New York City locations be fully vaccinated against COVID-19, unless they are approved for a medical or religious accommodation. As a part of this process, you will be required to provide supporting documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment will be terminated.

As of February 9th, you are required to be fully vaccinated for COVID-19 prior to your first day of employment and to provide proof of your vaccination status no later than your first day of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in you being placed on an unpaid leave of absence and potential termination of employment from FreshDirect.

The Operations Center works directly with our Customer Service Department, Transportation Department and our Mobile Operations Team. This position will cover the 5AM or 4PM shift with 4 / 8-10 hour days; weekends are a must.

Responsibilities:

• Strong customer service and problem solving skills

• Minimum two (2) years of overall work experience in Customer Service related business i.e. Retail, Call Center, Restaurant, etc

• Prior dispatch/transportation experience a plus

• Must be willing to work a flexible shift (i.e. evenings/weekends) This position will cover the 5AM or 4PM shift with 4 / 8-10 hour days; weekends are a must.

• Must be able to work in a face paced environment

• Comfortable working in a team environment

• Must be detailed oriented

• Must embody and demonstrate company values and culture

Education and Qualifications:

• Bilingual a plus

• High school diploma or equivalent

• Must have a vast understanding of basic computer knowledge. (ie: Microsoft Office)

• Strong written and verbal communication skills required

Who is FreshDirect:

FreshDirect is the northeast's leading online fresh food grocer, delivering directly to customers throughout seven states, including the New York City, Philadelphia, and District of Columbia metropolitan areas. FreshDirect is committed to sourcing the freshest and best-tasting meat, fish, produce, and specialty items through direct relationships with suppliers, growers, and farmers. Launched in 2002, FreshDirect is a privately held company headquartered in Bronx, NY.

From the beginning, FreshDirect has set out to provide something different. We are a community partner with a mission to deliver the highest quality and service that customers can find. This is an environment in which associates can innovate, grow and have successful careers—most of our leaders have come up through our ranks. And thanks to our team’s extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.

Why choose FreshDirect?

We're a company that thrives on teamwork. Our evolution is driven by our passionate employees and investment in perfecting the technology that lets us deliver the highest-quality food. Our state-of-the-art facility creates an environment for innovation. We support our employees with on-the-job training for plant employees and drivers, team-building activities, workplace recognition opportunities, and by encouraging direct relationships with our suppliers in the field.

Great people deserve great perks. We offer comprehensive benefits, plus many workplace extras, including:

• A flexible and generous paid time off plan
• 20% off at freshdirect.com and significant markdowns at our employee market
• 24-hour access to the FreshDirect shuttle between our Bronx headquarters and the subway
• Regular events and barbecues for employees

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Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change.

As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because they are disabled, a disabled veteran, or a veteran of the Vietnam era, provided they are qualified and meets the requirements established by FreshDirect for the job.'

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Overnight shift
• Weekend availability

COVID-19 considerations:
Each FreshDirect employee is provided with masks and other Personal Protective Equipment per CDC guidelines.

Experience:

• Dispatching: 1 year (Preferred)
• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: One location