Virtual Office Assistant

Job details Salary $13 - $15 an hour Job Type Full-time Part-time Full Job Description

AnswerAide is looking to hire a friendly and helpful full-time Virtual Office Assistant. Do you enjoy helping people? Can you provide quality customer service? Do you want to work for a supportive and growing company? If so, please read on!

This remote Virtual Assistant position earns a competitive wage of $13-$15/hour, depending on experience. We provide great benefits and perks, including medical, dental, vision, paid time off (PTO). If this sounds like the right opportunity for you, apply today!

A DAY IN THE LIFE OF A DEDICATED VIRTUAL ASSISTANT

As an Office Assistant, you are often the first point of contact for our landscaping and lawn care companies. Your main tasks include:

• Assist customers and prospects via phone, chat, and email
• Dispatch (route) crews daily, within a CRM, such as Service Autopilot
• Review invoices that are generated automatically and email them to the customers

WORK SCHEDULE FOR A VIRTUAL OFFICE ASSISTANT

This remote customer service position typically works standard office hours, Monday through Friday.

Location:

Fully Remote: Work from Home, or from our office which is located at 4475 US-1 S, St. Augustine, FL 32086

QUALIFICATIONS FOR THE DEDICATED VIRTUAL ASSISTANT POSITION

• A resident of Florida, Virginia, Texas, New York, or Nevada
• High school diploma or GED
• 1+ years of customer service experience
• Previous virtual call center experience or applicable retail customer service experience
• Ability to provide an in-home office environment away from the normal living space
• Ability to type at least 35 words per minute, with very few errors, while interacting with customers
• Experience with computer setup and overall computer literacy
• A computer that has 4+ GB of ram and a USB headset
• A high-Speed internet connection with 25+ Mbps

Experience working with Service Autopilot, or experience in the landscaping industry is a plus. Do you have excellent spelling and grammar skills? Are you able to troubleshoot issues and find appropriate resolutions while maintaining empathy and professionalism? Can you work in a fast-paced environment while managing multiple computer programs across multiple screens? If yes, you might just be perfect for this remote CSR position!